Job Description

Job Title: General VA / Business Operations Coordinator
Job Type Full-time Remote
Engagement Type: Independent Contractor
Compensation: Up to AUD 1,200 per month (depending on experience)
Experience: 2-5 years of administrative, operations, customer service, or virtual assistant experience

Who We Are

At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.

Who the Client Is:

The client is a growing Australian electrical contracting business providing residential electrical services, including smoke alarm installations, hot water system repairs and installations, switchboard upgrades, air conditioning installations, solar solutions, and battery systems. They are committed to delivering reliable service and exceptional customer experiences while continuing to scale their operations.

We are looking for a highly organised and proactive General VA / Business Operations Coordinator to support the day-to-day administration and operations of a growing electrical services business.

This role will be responsible for managing administrative tasks, coordinating schedules, preparing quotes and invoices, following up with customers, and helping ensure the business runs smoothly behind the scenes. The ideal candidate is an excellent communicator who is comfortable speaking with customers, takes initiative, and enjoys being a key part of a growing business.

This position offers long-term growth potential, with the opportunity to develop into a team lead role as the business expands.

Key Responsibilities

• Provide day-to-day administrative support across the business
• Manage scheduling and appointment coordination
• Prepare quotes based on information provided by the business owner
• Follow up on outstanding quotes and customer enquiries
• Generate, manage, and follow-up invoices
• Communicate with customers via phone, email, and other channels
• Liaise with suppliers, contractors, and other business contacts as required
• Assist with social media administration and content creation
• Maintain accurate records and ensure information is up to date
• Support process improvements and operational efficiency initiatives
• Assist with general business administration and ad hoc tasks

Requirements

Qualifications & Skills:

• 2-5 years of experience in administration, customer service, operations support, or virtual assistant roles
• Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded
• Strong verbal and written English communication skills
• Comfortable speaking with customers over the phone
• Excellent organisational and time management skills
• Strong attention to detail and ability to manage multiple priorities
• Proactive and able to work independently
• Professional and customer-focused approach
• Experience preparing quotes, invoices, or customer documentation is highly regarded
• Familiarity with Tradify, ServiceM8, Outlook, Canva, or similar platforms is desirable
• Experience supporting trades, construction, property, or service-based businesses is beneficial but not essential

Work Arrangement & Expectations:

• Fully remote role aligned with Australian business hours (AEST)
• Full-time engagement (40 hours a week)
• Regular communication via email, Voxer, Microsoft Teams, and Zoom
• Work closely with business leadership, customers and suppliers
• Take ownership of administrative processes and customer communications
• Contribute to improving operational efficiency and business organisation
• Opportunity for career progression into a team lead position as the business grows
• Ideal for someone who is organised, dependable, proactive, and enjoys helping a business run smoothly