Job Description

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

• Ensures all work follows safe work practices, hotel procedures and applicable statutory requirements.
• Responds immediately to work requests involving Health & Safety, water leaks, flooding, blocked drainage and other urgent engineering issues.
• Responds to guest and colleague maintenance requests promptly, professionally and courteously, while minimizing disruption to hotel operations.
• Carries out plumbing installation, inspection, preventive maintenance and corrective maintenance throughout guest rooms, public areas, kitchens, laundry, back-of-house and plant rooms.
• Maintains and repairs hot- and cold-water supply systems, pipework, valves, pumps, storage tanks, circulation systems, water heaters and associated equipment.
• Repairs and maintains toilets, showers, baths, sinks, taps, mixers, flush valves, sanitary fittings and other plumbing fixtures.
• Identifies and rectifies water leaks, blocked drains, damaged pipework, defective valves, fittings and sanitary fixtures; investigates root causes where practical.
• Maintains drainage, waste, sewage and storm-water systems, including floor drains, traps and associated equipment.
• Supports maintenance of plumbing connections to kitchen, laundry, ice-making, dishwasher and other water-using equipment.
• · Carries out plumbing inspections and testing after repairs or installation and confirms systems are returned to safe and serviceable condition.
• · Supports water hygiene requirements and hotel procedures for hot-water temperature monitoring, flushing and prevention of water-system risks, including Legionella controls where applicable.
• Operates, maintains and repairs water works and steam-generation related equipment within the technician's training and authorization.
• Operates, maintains and repairs LP gas systems/equipment only within approved competency, permit and safety requirements.
• Performs basic general maintenance works when required, including minor electrical works, basic HVAC/mechanical assistance, carpentry, painting, tiling, sealing, grouting, furniture/fixture repairs and other building maintenance tasks within competence.
• Assists other engineering trades during planned maintenance, breakdowns, projects, room renovation/refurbishment and major repair activities.

Qualifications

• Minimum 2–3 years of practical experience as a Plumber, General Technician, Maintenance Technician or similar role, preferably in a hotel, resort, hospital or large commercial facility. Proven hands-on plumbing experience is essential; hotel engineering experience is highly desirable.
• Related technical or trades certification or Mechanical diploma or equivalent certification.
• Strong guest-service attitude, professional appearance, proactive problem-solving approach, good interpersonal skills and willingness to learn.
• The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
• Language requirement: English speaking is mandatory; ability to read and write basic technical/maintenance English is required.