Job Description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction

Duties and Responsibilities
• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Under direct supervision of the Shop Foreman, the General Service Technician will assist shop and or field service technicians with assigned vehicle maintenance repairs
• Perform proper and accurate vehicle diagnosis, services and repairs as directed by management.
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Qualifications
The General Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within Fire and Emergency related industry a plus.
• Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Education and/or Experience
• High School Diploma or GED
• 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
• Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations
• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.