Job Description

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.

WHAT WE OFFER

• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family

YOUR ROLE

• Greet guest on arrival, open doors and inform them about parking procedures.
• Help guests with baggage and any special requests
• Perform related maintenance/cleaning of equipment
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
• Correctly identify stored bags
• Show guests the room features

YOUR PROFILE

• Previous customer service experience
• Professional, enthusiastic, energetic, a people person
• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 5 hours
• A second language, an asset
• Excellent customer service