Job Description

Job Title: GENERAL STORE SUPERVISOR

Department: General Store

Rate of Pay: $22.00/hr + Plus 1% Commission on Sales

Shift: Full Time Year Round, Variable AM & PM Shifts

Must be available weekends & holidays

FLSA Status: Non-Exempt/Hourly

Contribute to the organization, efficiency and leadership of the daily operations of the General Store to create positive shopping experiences for guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service.
• Be the example of compliance with regard to store policies and procedures.
• Conduct daily training on product, policies/procedures, and sales techniques with staff.
• Document all training in the training tracker.
• Direct the work of staff for the shift to support business levels and cleanliness standard.
• Stock the store and maintain attractive displays.
• Update artist book and general information book for front counter.
• Display exceptional knowledge of products in the general store.
• Ensure accurate cash handling by the staff.
• Ensure accurate procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns.
• Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables.
• Reorder store supplies and shipping supplies.
• Assist with the hiring and scheduling of employees.
• Assist with yearly reviews and providing employees with positive and constructive feedback.
• Accurately report timekeeping records, and report accurate commission reports to Accounting Department in conjunction with payroll.
• Lead with quarterly inventory.
• Assist inventory supervisor with receiving, tagging, and stocking of new merchandise.
• Assist inventory supervisor with coding invoices for General Store manager's approval.
• Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.
• Pack and Ship online sales transactions to meet Sundance standards.
• Coordinate pick up through UPS/USPS/ or FedEx as established.
• Assist with receiving inventory and managing store room in the absence of the Inventory Supervisor.
• Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort.
• Directly supervise up to 10 non-supervisory employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); and one or more years related retail experience and/or training; or equivalent combination of education and experience. Supervisory experience preferred.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk ,hear or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

BENEFITS:

• Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy.
• Employee discounts on dining and resort amenities
• Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.