Job Description

General Manager – Dairy Queen®

Up to $72,000 Salary + Benefits

Location: Winter Garden, FL

You are applying with an independently owned Dairy Queen® franchise. All hiring decisions, wages, and employment terms are determined by the franchise owner.

Lead a High-Performing Restaurant. Build a Career — Not Just a Job.

We are looking for a hands-on General Manager who thrives in fast-paced environments, develops strong teams, and takes ownership of results. This is an excellent opportunity for an experienced restaurant leader who wants real responsibility, direct access to ownership, and clear growth potential within a multi-unit organization.

As General Manager, you will run the business as if it were your own — overseeing operations, people, profitability, guest experience, and community presence.

What You’ll Do

Operations & Leadership

• Lead daily front-of-house, back-of-house, and drive-thru operations
• Set the tone for professionalism, urgency, and positivity
• Create a culture of accountability, teamwork, and high standards

Financial Performance

• Own full P&L responsibility
• Control food cost, labor %, and inventory shrink
• Drive sales growth through execution and local marketing

People Development

• Recruit, hire, train, and coach Shift Leaders and Crew Members
• Build future leaders and reduce turnover
• Schedule effectively to balance service and labor goals

Guest Experience

• Deliver exceptional “Fan First” hospitality
• Resolve guest concerns quickly and professionally
• Maintain cleanliness, speed, and order accuracy standards

Compliance & Systems

• Enforce food safety and sanitation standards
• Maintain ServSafe® compliance
• Execute Dairy Queen PRIDE operational systems consistently

Community & Marketing

• Partner with local schools, businesses, and organizations
• Execute store-level promotions and outreach programs

What We’re Looking For

• 3–5+ years restaurant management experience (QSR strongly preferred)
• Proven success managing P&L, COGS, and labor
• Strong leadership and coaching ability
• ServSafe® certified (or willing to obtain)
• Excellent communication and conflict-resolution skills
• Comfortable working in high-volume environments
• Flexible schedule including nights, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 lbs
• High standards for cleanliness, organization, and service

Compensation & Benefits

• Salary up to $72,000 per year
• Performance-based incentives
• Paid Time Off
• Benefits package
• Direct mentorship from ownership
• Career growth within a multi-location franchise
• Positive, family-oriented work culture
• Stability with a globally recognized brand

Ready to Run the Store Like an Owner?

If you’re a driven leader who wants responsibility, autonomy, and the opportunity to grow, this is your chance to manage one of America’s most loved restaurant brands.

Apply today and bring your leadership to Dairy Queen® — where we create smiles, stories, and strong careers.