Job Description

Role: General Services Senior Manager

Location: Abu Dhabi

Role purpose:

• To support the Head of General Services in managing and optimizing General Services Operations across ADIB's network, ensuring the efficient delivery of services, strong governance, operational excellence, regulatory compliance, budget control, and continuous improvement while maintaining high service standards and cost efficiency.
• The role is responsible for overseeing and enhancing General Services functions including hospitality services, reception management, meeting room management, mail and courier services, parking management, logistics and transportation services, fleet management, warehouse and storage management, stationery and pantry services, safe and vault key management, and Fixed Asset Management (FAM).
• The position ensures that all services are delivered in a timely, cost-effective, and customer-focused manner, in compliance with ADIB policies, procedures, governance requirements, and business objectives.

Key accountabilities of the role:

General Services Operations Management:

• Lead and oversee day-to-day operations of General Services, ensuring effective service delivery across all ADIB locations.
• Administration Services
• Manage hospitality services and VIP support requirements.
• Oversee parking management across ADIB facilities.
• Ensure efficient mail and courier service operations.
• Manage meeting room booking systems and utilization.
• Supervise reception and front-of-house services.
• Operations Services
• Manage pantry, stationery, and office consumables.
• Oversee fleet management operations and vehicle utilization.
• Manage warehouse operations, inventory, and storage facilities.
• Oversee logistics services, transportation, and delivery coordination.

Governance, Risk & Compliance:

• Develop and monitor departmental SMART objectives, initiatives, KPIs, and service targets.
• Ensure General Services, procedures, and standards remain current and effective.
• Monitor compliance with governance, operational, and regulatory requirements.
• Lead closure of audit findings, RCSA actions, and management action plans.
• Maintain accurate records and supporting evidence for audits and regulatory reviews.
• Establish controls to ensure operational efficiency and risk mitigation.
• Support continuous improvement initiatives and process enhancements.

Budget & Financial Management:

• Lead the preparation and submission of annual budgets for General Services.
• Monitor expenditure and ensure alignment with approved budgets.
• Identify cost optimization and efficiency opportunities.
• Prepare financial reports, savings initiatives, and management updates.
• Coordinate with Finance to ensure fixed asset records reconcile with General Ledger balances.
• Investigate and resolve asset-related financial variances.

Performance & People Management:

• Act as deputy to the Head of General Services and provide leadership across the department.
• Manage and develop General Services and Fixed Asset Management teams.
• Allocate resources and establish efficient working structures.
• Monitor performance against departmental KPIs and objectives.
• Support talent development, succession planning, and employee engagement initiatives.
• Ensure employees complete mandatory and professional development training.
• Promote a culture of service excellence, accountability, and continuous improvement.

Reporting & Documentation Management:

• Prepare and present operational, financial, and management reports.
• Review proposals, contracts, agreements, and support documentation.
• Ensure accurate maintenance of departmental records and documentation.
• Manage MIS reporting requirements and performance dashboards.
• Coordinate HR, training, and administrative matters for the department.
• Ensure periodic reporting on General Services performance.

Coordinator skills / technical knowledge, technical competencies required for this role:

• Leadership & People Management: Team leadership, coaching, stakeholder management, and performance management.
• Operational Excellence: General services operations, service delivery, SLA/TAT management, and continuous improvement.
• Governance & Compliance: Policy implementation, risk management, audit readiness, and regulatory compliance.
• Financial & Asset Management: Budget control, cost optimization, fixed asset management, and financial reporting.
• Customer & Relationship Management: Customer service excellence, communication, collaboration, and vendor management.
• Digital & Analytical Skills: KPI management, data analysis, reporting, and process automation.

Qualifications & experience:

• UAE National
• Diploma or bachelor’s degree in business administration, Facilities Management, Supply Chain, Operations Management, Finance, or related discipline.
• 7+ years of experience in General Services Administration works.