Job Description

Porsche Warwick, a part of Penske Automotive Group, is looking for an experienced General Sales Manager to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a General Sales Manager, you will make a positive impact on customer retention and profitability within the Sales department.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven sales management leadership, with successful experience in automotive retail management.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of expertise, run an efficient sales department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure sales team is motivated and trained, set goals based on individual skill levels, and maintain an appealing environment to draw the interest of customers.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Sales Department with the General Manager and reporting on your progress.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, including discipline and terminate, personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Ability to demonstrate proper sales techniques to employees with generally accepted standards and company policy
• Ability to establish professional goals and implement a plan of action to achieve goals
• Ability to budget and understand financial requirements
• Ability to read and comprehend financial statements
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills with the ability to effectively communicate face-to-face, phone, or other means
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instruction
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, routines, and standard practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Supervisory Responsibility

Yes. Responsible for sales personnel and the development thereof through training.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls.

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

This position involves repetitive motion.

Position Type/Expected Hours of Work

Work evening, weekend, and holiday work hours as required

Required Education and Experience

Associate's degree (A. A.) or equivalent in business; and at least two years related experience and/or training in a dealership sales environment; or equivalent combination of education and experience.

Preferred Education and Experience

Bachelor's degree (B.S or B.A) or equivalent; and two to four years related experience and/or training; or equivalent combination of education and experience. Prior experience in retail automotive sales is required.

Additional Eligibility Qualifications (Certification/ Licenses/ Registrations)

Valid Driver's License

Job Overview

Summary/Objective

The General Sales Manager assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers. Fulfills responsibilities primarily through personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

Essential Functions

• Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments
• Directs and schedules the work of the employees in the Sales Department
• Meets with Sales Managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit
• Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems
• Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers
• Establishes standards for displaying, merchandising, and maintaining new and used vehicles
• Works with the General Manager to determine appropriate supply for new and used vehicles and orders/acquires vehicle inventory accordingly
• Establishes procedures for quick disposal of over-aged vehicles
• Audits repair orders for used vehicles as needed to ensure prompt reconditioning
• Meets with the General Manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually
• Studies local market conditions, demographics, and past sales history. Makes recommendations to the General Manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans
• Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.)
• Approves all sales incentives in writing before submitting to the office
• Addresses customer complaints to ensure high level of customer satisfaction
• Creates systems that ensure ongoing sales training, including weekly or daily sales meetings
• Audits all appraisals of trade-in vehicles and attends auction at least once monthly
• Reviews and initials all deals before they are posted
• Facilitates new-vehicle pre-delivery with the Service Manager
• Handles customer complaints sensibly, showing empathy and a constructive attitude
• Makes sure facility is secure, well lit, and professional in appearance
• Initiates and follows through on corrective action and counseling of sales management and personnel to ensure compliance with all company policies and procedures
• Maintains a professional appearance
• Issues all demonstrators and ensures that appropriate dealership records are maintained
• Checks the condition of all demo vehicles monthly
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure, and all breaks for self and subordinates
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required
• Works evenings, weekends, and holidays as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Attends manager meetings as requested
• Addresses customers in a friendly and courteous manner
• Leads and manages other in an exemplary and professional manner

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Safety Sensitive Position

No