Job Description

Client Service Representative

VCA Great Lakes Veterinary Specialists is a busy, small animal specialty, emergency, and general practice hospital in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative, in primary veterinary care, to join our team. We are hiring for weekday/weekend daytime shifts at this time and will consider full or part time applicants.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is a wonderful opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care. If this describes you, then we want you on our team!

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative role is the pivot around which the hospital operates and is responsible for:

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment
• Ability to answer a multiline phone system
• Scheduling and confirming appointments
• Aid with admitting and discharging pet patients
• Invoicing/billing, processing payments, collection attempts
• Conflict management, dispute resolution, and de-escalation skills are a must
• Ability to work independently, take initiative, and make suggestions
• Willingness to learn more regarding; customer care, veterinary services, and medical office procedures
• Managing medical records, charts, reports, and correspondences
• Presenting and explaining fees, including processing payments
• Assisting in client education regarding preventative care, wellness care plans, etc.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
• A passion for helping animals and their owners

What VCA Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across the globe, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in.

• Competitive wages and benefits
• Uniforms provided
• Exceptional career development: there is room to grow here
• Extensive online anytime-anywhere access to journals and textbooks
• Employee Assistance Programs to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.