Job Description

RESPONSIBILITIES
Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits, while maintaining operational and service standards.
Trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
Keep “open communication” between managers and associates.
Provides disciplinary action when, and if, necessary.
Provides associates with the tools they need to perform their jobs.
Takes immediate actions on problems that are encountered in the Hotel. Participates and conducts, weekly staff meetings, MOD shifts and monthly departmental meetings
Promote teamwork and associate morale.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, company and franchise SOPs.
Ensures accurate records and reports all OSHA information required by law.
Responsible for generating annual hotel budget and monitors period profit and loss statement.
Monitors department salary and hourly wage structure.
Interviews and hires new personnel as last interview in process.
Reviews, approves, and makes final decision on all terminations.
Evaluates assigned staff performance on a, ninety day, and annual basis.
Learns, understands, and refers to the Standard Operating Procedures.
Knows department fire prevention, emergency and safety procedures.
Assist other Leadership Team members and/or managers when needed.
Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and company service standards are achieved.
Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
Understand competitive market conditions and communicate this information with the sales team.
Participate in developing hotel’s direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed.
Investigate lost or turndown business.
Represent the hotel in the market ant develop relationships with key accounts.
Review inventory control and selling strategy daily.
Oversee comp rooms and charity donations inquiries.
Handle local media inquiries regarding advertising, questioning, and representation.
Oversee coding and signing of hotel promotion rebate charges along with process of check requisitions.
Ensure budgeted revenues and profits are achieved.
Ensure accounting policies are in place. Perform hands-on duties as needed to deliver guest services.
Ensure meal service meets proper food handling sanitation requirements.
Ensure that preventative maintenance programs are completed on schedule
Ensure that energy conservation programs are in place.
Responsible for management systems – i.e.: accounts payable, accounts receivable, payroll, and restaurant micros system.
Become involved in community affairs and government – i.e.: Councils, local hotel associations and local charities.
Check call accounting system regularly.
Review phone charges to ensure proper billing.
Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager.
Assist in development of requests and budgets for CAPEX.
Review invoices for major projects; resolve problems as necessary.
Negotiate service contracts with vendors, review bids and make recommendations; periodically check on service quality; track expiration of local contracts and license renewals.
Solicit and review bids for improvement projects; secure approval of funds.
Work to resolve legal issues related to standard warranty process for building damage.
Must wear proper uniform at all times in accordance with the Standards of Appearance policy.
Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook
Carry out any reasonable request made by corporate

BENEFITS

Competitive wage commensurate with qualifications.
Medical insurance and 401(k) plan.
Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran status.