Job Description

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We're looking for a General Manager – Wealth & Insurance Partnerships to join our Customer, Product & Services (CP&S) team.

You'll set and deliver BNZ's wealth and insurance strategy through a partner-led model, bringing more customers into these products and growing the income they contribute to BNZ. You'll also own product governance for CP&S, making sure every product we offer is fit for purpose, delivers fair value and good customer outcomes, and is well controlled from design to retirement.

 Mō te Tūranga | About the Role  

We spoke with our Executive Manager, Customer Products & Services, and he let us know the following about the role:  

What are some of the key responsibilities the General Manager will own?  

• Own product governance across CP&S covering the full product lifecycle. Set clear standards, decision rights and accountabilities for product owners across CP&S.
• Set and deliver the wealth and insurance strategy - define where BNZ plays in wealth and insurance and the role of partners, and grow the number of customers who hold these products by building them into home lending, cards, everyday banking and business banking journeys across digital and banker channels.
• Assure customer outcomes and fair value - define outcome measures, monitor product performance, complaints and conduct indicators, and make sure issues are acted on quickly and remediated where needed.
• Provide insight and oversight - run governance forums that give the Executive and Board a clear, data-led view of product health, conduct risk and regulatory obligations.
• Simplify the product set - use product reviews to drive rationalisation, removing products, variants and features that no longer serve customers or BNZ, reducing complexity, cost and risk.
• Run the partnership portfolio for value - set contract strategy, test value against the market, use renewals, recontracting and exits to improve outcomes, and apply the same product governance standards to partner-issued products as to BNZ’s own.

 What is the most exciting thing about this opportunity? 

This is an opportunity to take Wealth, Insurance and Partnerships to the next level. With strong foundations to build from, you’ll have the scope to lift our ambition, bring a different perspective and shape the next phase of growth, creating even greater value for our customers and BNZ.

 What attributes will this person display in order to be successful in this role? 

We are looking for someone with proven senior leadership experience in financial services, with accountability for product governance, conduct or product risk outcomes. You will also have: 

• Experience designing and running product lifecycle governance, fair value and customer outcome frameworks in a regulated environment.
• A strong record of setting strategy and negotiating, structuring and managing complex strategic partnerships.
• Commercial acumen and experience growing product income through customer journeys and distribution channels.
• Experience leading large, multi-disciplinary teams and building leadership capability.
• Credibility with executive, board, regulator and partner audiences.

What will success look like for the candidate in this role? 

Success will mean taking Wealth, Insurance and Partnerships to the next level. You’ll have set a clear ambition for the portfolio, strengthened our propositions and partnerships, and created stronger connectivity with other key products and propositions across BNZ. Ultimately, success will be reflected in a more connected customer experience, stronger customer and commercial outcomes, and a portfolio that makes a greater contribution to BNZ’s broader ambitions.

What is the team culture and environment like? 

You’ll join a collaborative, enterprise-focused environment where senior leaders work together to deliver complex transformation and create better outcomes for our customers. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Please note applications close Friday 6 November 2026.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 06 November 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.