Job Description

Exceptional Hospitality Starts with You

Waldorf Astoria Miami Beach

*** Opening Q4 2027 ***

About the Property:

Waldorf Astoria Miami Beach is an iconic luxury resort scheduled to debut in Winter 2027 following the transformation of one of Miami Beach's most celebrated oceanfront destinations. Located along the prestigious Collins Avenue beachfront, the 348-suite resort will introduce the legendary Waldorf Astoria brand to Miami Beach, combining timeless elegance, personalized service, and contemporary luxury in one of the world's most sought-after travel destinations.

Ideally situated within Miami Beach's renowned luxury hotel corridor, the property offers direct beach access and is moments from the area's acclaimed dining, nightlife, shopping, and cultural attractions. As the first Waldorf Astoria in Miami Beach, the resort is poised to set a new standard for luxury hospitality while becoming a premier destination for discerning travelers from around the world.

About the Role:

Hilton is seeking an exceptional General Manager to lead the opening of Waldorf Astoria Miami Beach, one of the most anticipated luxury resort debuts in the world. This executive will oversee all aspects of the property's transformation, opening, and ongoing operations while fostering a culture of excellence, innovation, and personalized service.

The ideal candidate is a visionary luxury hospitality leader with a proven track record of opening or repositioning iconic hotels, building high-performing teams, driving financial performance, and delivering extraordinary guest experiences. This is a rare opportunity to shape the legacy of the first Waldorf Astoria in Miami Beach and establish it as a world-class luxury destination.

What are we looking for?

Basic Qualifications:

• A minimum of 5 years hotel General Manager experience managing a property with $60M or greater in revenue
• Experience managing luxury
• Able to strategically drive financial performance and profitability following a major renovation, leveraging targeted initiatives to maximize revenue and streamline costs
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
• Proven experience leading and managing a luxury property with extensive knowledge of Forbes 4 Star standards and practices
• Ability to build and maintain successful ownership relationships and partnerships

Preferred Qualifications:

• Proven track record leading successful pre-opening and launch efforts
• Experience in strategic and tactical oversight of hotel renovations
• Residential/Condo experience

Essential attributes for the General Manager, Waldorf Astoria Miami Beach also include –

Ownership, Customer, and Stakeholder Relations:

• Expertly manage capital expenses and property requirements by overseeing pre-opening budget and expenditure while ensuring that all property needs are efficiently met and aligned with organizational goals.
• Proactively engage with the regional team, senior leadership, ownership/asset manager by providing updates, successes, and address challenges with innovative solutions.
• Cultivate the hotel's service culture by aligning it with Motto brand values, core pillars and principles while building owner and community relations.
• Balance owner expectations with Hilton standards, effectively aligning both relationships and interests to achieve mutually beneficial outcomes.
• Be well-versed in compliance, legal, and crisis management matters, while cultivating strong relationships with Hilton's legal and risk management teams.

Strategy:

• Leverage strong commercial acumen to strategically position the hotel and meet financial performance goals, while actively engaging with clients and partners to cultivate and maintain impactful relationships.
• Develop and implement long-term strategic goals that align with the owner's vision and the needs of the Motto brand. Create a detailed roadmap to achieve key milestones and measurable results from the opening through the first year of operation, leading to stabilization as outlined by the proforma.
• Elevate Motto’s brand values through dynamic marketing, skillfully managing both tangible and intangible elements to leave a lasting impact.
• Coordinate property placement within the community to enhance experiences for transient guests, groups, business travelers, and locals, while actively engaging with local organizations and participating in community service initiatives to build strong local relationships.

Leadership:

• Create momentum in workforce planning, with a keen understanding of the talent market, and adept at motivating teams through effective rallies and engagement initiatives.
• Leverage industry expertise for strategic short- and long-term planning to drive commercial success, optimize financial performance, and ensure optimal market positioning while meeting financial performance expectations.
• Identify, recruit, and develop top-tier leadership talent while building and leading a cohesive team by setting clear expectations and establishing the tone in collaboration with the Executive Team and department heads.
• Demonstrate transparent leadership, adaptability, and flexibility in navigating sensitive situations.
• Constantly strive to improve and adapt, ensuring the hotel evolves year after year, keeping ahead of industry trends and maintaining our leadership in the hospitality sector.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.