Job Description

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a General Manager to join our team at Vignette Riverside Plaza, Canary Wharf, London.

In this role, you’ll lead a 142-room luxury riverside hotel as it joins Vignette Collection, establishing it as a flagship for the brand in the UK. You’ll set the standard for service, build and inspire a new leadership team and drive the commercial performance of a hotel with views across the Thames and the London skyline, moments from Canary Wharf’s financial district.

Key responsibilities

• Lead all aspects of hotel operations across 142 rooms and suites, three food and beverage outlets, five event spaces and leisure facilities including a 20-metre pool, spa and gym.
• Lead the hotel’s transition to Vignette Collection, bringing the brand to life while keeping disruption to guests to a minimum during upgrade works.
• Recruit, develop and lead a high-performing Executive Committee, and build a stable, engaged team across the hotel.
• Deliver consistently high-end luxury service for senior executives, international travellers and high-profile guests who value discretion.
• Own the commercial strategy, growing occupancy, rate and revenue across rooms, food and beverage, and events.
• Win and negotiate significant corporate business with business bookers and agents, and grow repeat meetings and events business.
• Embed our loyalty programme to drive direct and repeat stays.
• Build a trusted, transparent partnership with the hotel’s owners, keeping them closely informed on progress and performance.
• Represent the hotel within the Canary Wharf business community and the wider London market.

On a daily basis you’ll play a pivotal role in shaping how Vignette Collection is experienced in the UK, creating a hotel that guests return to, colleagues are proud to work in and owners see deliver.

What we’re looking for

• Proven experience as a luxury General Manager.
• Luxury city hotel experience as a GM, in London or a comparable gateway city such as New York or Hong Kong.
• A strong understanding of high-end luxury service, and the confidence to drive it consistently through your team.
• Experience hosting high-profile guests, senior executives and business travellers.
• Strong commercial acumen, with a track record of growing occupancy and revenue in a competitive, corporate-led market.
• Experience negotiating significant business with corporate bookers and agents, including meetings and events.
• Experience building a leadership team and leading a hotel through a rebrand, refurbishment or repositioning.
• The ability to build strong, credible relationships with owners.
• Knowledge of the London market is desirable but not essential.

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Competitive salary and performance bonus
• Private healthcare and dental cover
• Pension
• Travel benefits that include discounted room rates and food & beverage