Job Description

About Imagine

We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world.

Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands-on interactivity, and experiential design to create transformative journeys.

General Manager: Exhibit and Retail Operations

Position Scope: The General Manager is responsible for overseeing the daily operations of the exhibit, retail, and photo departments within the venue, ensuring a seamless and high-quality guest experience. This role includes supervising cast members, maintaining operational standards, enforcing safety protocols, and driving both revenue and operational efficiency. The General Manager collaborates closely with senior leadership to implement company initiatives and support long-term business success, while maintaining a strong focus on day-to-day operational excellence.

Essential Duties:

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.
• Monitor and control operational expenses while implementing cost containment practices.
• Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.
• Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance.
• Ensure safety compliance and checks throughout the duration of the attraction's operation.
• Collaborate with onsite technical teams to address interactive or scenic needs.
• Support onboarding and training efforts to build team knowledge and engagement. Communicate effectively with senior leadership, providing updates on key operational metrics.
• Assist in planning and coordinating operational traffic flows to improve the guest journey.
• Act as a point of contact for guest concerns and professionally resolve issues.
• Maintain positive working relationships with vendors, partners, and venue staff.

Daily and Monthly Responsibilities:

• Oversee opening, daily operations, and closing procedures for exhibit and retail areas.
• Partner with local service providers for cleaning, utilities, trash removal, and other operational needs.
• Monitor sales, guest satisfaction, and operational KPIs; recommend improvements as needed.
• Provide leadership and direction to the onsite team from pre-opening through load-out. Ensure compliance with safety procedures and all applicable company policies, federal, state, and local laws and regulations.
• Participate in regular operational meetings to share updates, best practices, and team performance.

Prerequisite Knowledge, Skills, and Abilities:

• 5 years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management practices.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Strong problem-solving skills and ability to adapt to changing operational needs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and POS systems.

Physical and Mental Requirements:

• Comfortable working in high-pressure or fast-paced environments.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Ability to lift up to 25 lbs. occasionally.
• Correctable vision and hearing.
• Skilled in the use of computer and office equipment.
• Manual dexterity to operate a computer and other office equipment.
• Clear verbal communication skills and ability to interact with guests and staff effectively. Capability to read, write, and communicate effectively in English as required for job duties and safety requirements.
• Must be able to work flexible schedules, including evenings, weekends, and holidays.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.