Job Description

Join the team at The Surin, a luxury retreat nestled among the towering coconut palms and rolling hills of Phuket’s west coast. Set on the pristine shores of the exclusive Pansea Beach, this iconic resort offers the opportunity to be part of a long-established property with a rich heritage and unique story.

Role

The General Manager of The Surin leads the team to operational excellence and delivers exceptional guest experiences, through ensuring colleagues are well informed and engaged, whilst focusing on revenues and maximising financial performance. It is paramount that the General Manager is an active part of the local community.

Responsibilities

• Develops an operational strategy that is aligned with the business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Keeps operations teams focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of goals.
• Champions the property’s vision for exceptional service and ensures alignment amongst the property Leadership team.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates appropriate development plans and develops colleagues based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers in the property.
• Suggests innovative marketing ideas to gain market share.
• Ensures operations team has a sales strategy with challenging goals and motivates individuals to achieve these goals and maximize performance.

Requirements

• You are an experienced leader with a strong background in managing small to mid-size ultra-luxury resorts. Ideally you have worked previously in the Phuket or Thailand.
• You are a strong operational, highly organised leader who is visible in the business and enjoys interacting with guests and our colleagues. You will be skilled at building relationships with external stakeholders.
• In addition to a deep understanding of luxury, you are a strategic thinker, adept at identifying growth opportunities and fostering innovation. You will possess strong commercial and financial acumen to ensure top and bottom-line performance and act with integrity.
• You are a charismatic ambassador for the property, setting the highest standards of personal presentation and can uphold the reputation of the property through a quality-driven, guest-focused approach.
• You have a proven track record as a leader in ultra-luxury hospitality operations and have demonstrated success in leading teams and working with external stakeholders.
• You have a bachelor’s degree in hospitality or other relevant discipline.
• You are fluent in English; any additional language is an advantage.

Benefits

We believe that our colleagues are at the core of our success. We prioritise and support your career journey, making you feel valued, included and at home. We offer:

• Competitive salary and a comprehensive benefits package.
• Extensive private health insurance, life and personal accident insurance, travel insurance.
• Exclusive training and development opportunities supporting your growth.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.