Job Description

As General Manager of The Nolen, you will oversee all aspects of daily operations for our rooftop restaurant and bar. This includes leading the team, ensuring exceptional service standards, and maintaining the highest quality in food and beverage while operating within budgetary goals. You will serve as the face of the venue, driving both guest satisfaction and financial performance.

This position may require flexible scheduling, including evenings, weekends, and holidays.

Requirements

Job Requirements:

• Partner with the hotel sales team to actively source, develop, and close new business opportunities for buyouts, group events, and private functions.
• Develop and implement sales and marketing plans for The Nolen to capture in-house guests, attract the local market, and grow private event revenue.
• Assist in developing financial goals and accurately forecast food & beverage revenue/expenses.
• Ensure team members are trained in financial controls for cash, vouchers, inventories, and receivables.
• Identify major revenue opportunities, cost savings, and potential risks to maximize profitability.
• Create, manage, and distribute team member schedules in a timely manner, aligning labor with business demands.
• Oversee menu rollouts, promotions, package deals, and event activations in collaboration with culinary and hotel leadership.
• Manage and maintain sanitation, safety, and service standards to protect assets, comply with regulations, and deliver a premium guest experience.

Job Qualifications:

• Strong background in Food & Beverage operations with advanced knowledge of hospitality best practices, people management, and financial controls.
• Demonstrated ability to drive sales and cultivate new business opportunities, particularly in events and private dining.
• Highly motivated, hands-on leader with strong initiative, entrepreneurial mindset, and desire for achievement.
• Effective problem solver who can anticipate, prevent, identify, and resolve issues proactively.
• Ability to thrive in fast-paced and high-pressure environments.
• Professional presence: approachable, visible, and service-oriented with guests, clients, and team members.
• Proficiency with POS system ( Agilysys) and event management tools ( STS).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and provides a formalized training program designed to support career growth. Team members can build on prior experience and access ongoing opportunities for advancement within our organization.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.