Job Description

Elevate Your Career in Banff with BCP

Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.

At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

Sudden Sally is a busy, social, high-energy restaurant and bar where great food, genuine service, and a strong team culture come together to create memorable guest experiences. We are looking for an experienced and passionate General Manager to lead our operation, inspire our team, and drive business results.

This leadership role is responsible for the overall management of the restaurant, including guest experience, financial performance, people leadership, operational excellence, and community engagement. The General Manager sets the standard for hospitality, accountability, and teamwork while ensuring the restaurant consistently delivers an exceptional experience for both guests and employees.

Key Responsibilities

Leadership & People Development

• Recruit, hire, train, coach, and retain a high-performing team.
• Build a positive workplace culture focused on respect, accountability, recognition, and development.
• Lead and support department managers, supervisors, and front-line employees.
• Conduct regular performance discussions and provide ongoing coaching and feedback.
• Create development opportunities that help employees grow their careers within the organization.
• Foster strong communication and collaboration across all departments.

Guest Experience & Operations

• Ensure exceptional service standards are consistently delivered.
• Lead the operation with a visible and hands-on management style.
• Respond to guest feedback professionally and efficiently, turning challenges into opportunities.
• Monitor service quality, cleanliness, food presentation, and overall guest satisfaction.
• Maintain operational standards that support efficiency, consistency, and profitability.
• Ensure compliance with company policies, health and safety requirements, and industry regulations.

Financial Management

• Develop and manage annual operating budgets.
• Achieve or exceed revenue, profitability, labour, and cost-control targets.
• Monitor key financial metrics and identify opportunities to improve performance.
• Manage scheduling, labour productivity, inventory controls, purchasing, and waste reduction.
• Review financial reports, forecasts, and business results to support informed decision-making.
• Work closely with corporate support teams to achieve business objectives.

Community & Business Development

• Build relationships with local businesses, tourism partners, and community organizations.
• Support marketing initiatives that increase awareness, traffic, and guest loyalty.
• Identify opportunities to enhance the guest experience and grow revenue.
• Represent Sudden Sally and Banff Lodging Co. professionally within the community.

Administration & Compliance

• Ensure payroll, reporting, and administrative functions are completed accurately and on time.
• Maintain compliance with employment standards, health and safety requirements, liquor regulations, and company policies.
• Participate in leadership meetings and contribute to overall business planning and strategy.
• Complete additional responsibilities as required to support operational success.

Qualifications & Experience

• Minimum 3 to 5 years of senior restaurant or hospitality management experience in a high-volume environment.
• Proven success leading teams and achieving financial targets.
• Strong understanding of budgeting, forecasting, labour management, inventory controls, and cost management.
• Excellent leadership, coaching, and employee engagement skills.
• Exceptional communication and interpersonal abilities.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Post-secondary education in Hospitality, Business, or a related field is considered an asset.
• A genuine passion for hospitality, people leadership, and creating memorable guest experiences.

Why Join Us?

At Sudden Sally, you'll have the opportunity to lead a talented team, influence the direction of a growing business, and play a key role in creating exceptional experiences for both guests and employees. We offer competitive compensation, career development opportunities, employee ownership, and the chance to build your career in one of Canada's premier hospitality destinations.

If you are a strong leader who thrives in a fast-paced environment and enjoys developing people, driving results, and creating great guest experiences, we would love to hear from you.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.