Job Description

The General Manager will have full accountability for leading The St. Regis Belgrade as a best-in-class luxury hotel. This role requires a leader with strong commercial acumen, exceptional brand stewardship, and the gravitas to partner closely with ownership on a high-profile asset.

You will set the cultural tone of the hotel, lead a high-performing executive committee, and ensure the seamless delivery of the St. Regis service philosophy from day one.

Key Responsibilities

Leadership & Culture

• Establish and lead a high-performance culture aligned to St. Regis values, rituals, and service standards.
• Build, mentor, and retain a strong executive leadership team.
• Act as a visible and inspiring leader for associates and a credible ambassador for the brand.

Brand, Service & Guest Experience

• Deliver an exceptional, highly personalised luxury guest experience.
• Embed St. Regis rituals and storytelling throughout the guest journey.
• Personally engage with VIPs, dignitaries, and key market influencers.

Commercial & Financial Performance

• Full P&L ownership, including revenue strategy, cost control, and profitability.
• Drive strong performance across rooms, food & beverage, events, and lifestyle outlets.
• Position the hotel competitively within the regional and international luxury market.

Owner & Stakeholder Management

• Act as the primary interface with ownership, fostering trust through transparency, delivery, and strategic insight.
• Confidently present performance, investment cases, and long-term plans.
• Collaborate closely with Marriott International, brand leadership, and regional teams.

Operational Excellence

• Ensure operational readiness and excellence across all departments.
• Maintain rigorous standards for safety, compliance, and asset care.
• Lead continuous improvement initiatives to elevate service, efficiency, and reputation.

About You

You are an experienced luxury hotel General Manager with a proven ability to lead complex, high-profile properties and work effectively with engaged owners.

Essential Experience & Capabilities

• Prior General Manager experience within luxury or upper-luxury hospitality.
• Strong commercial and financial leadership with full P&L accountability.
• Experience opening, repositioning, or leading flagship luxury assets is highly desirable.
• Deep understanding of luxury service, brand standards, and guest engagement.
• Credible experience managing owners, investors, and senior stakeholders.

Personal Attributes

• Strong executive presence with the gravitas to represent an iconic brand.
• Strategic, resilient, and results-driven.
• High emotional intelligence with a people-first leadership style.
• Passionate about talent development and building sustainable leadership pipelines.

Languages

• Fluent English required.
• Additional languages (Serbian or other European languages) are an advantage.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.