Job Description

Operations Management

• Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service.
• Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety.
• Monitor food preparation to ensure that meals are prepared according to Sbarro’s standards for quality and presentation.
• Assist in managing restaurant opening and closing procedures. ​ jobhire.ai+7GrabJobs+7SimplyHired+7

Staff Management & Leadership

• Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
• Supervise and motivate restaurant staff, providing guidance and support during shifts.
• Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
• Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
• Maintain a positive work environment, fostering teamwork, communication, and collaboration. ​ GrabJobs

Customer Service

• Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
• Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction.
• Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
• Monitor customer feedback and implement strategies to improve guest experiences. ​ GrabJobs+1Monster.com+1

Financial Management

• Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
• Help track sales, expenses, and daily financial records.
• Assist with payroll processing and ensure that labor costs are within budget.
• Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste. ​ GrabJobs+1Monster.com+1

Safety & Compliance

• Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
• Implement and enforce cleaning and food safety procedures for staff.
• Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities. ​ GrabJobs

Marketing & Promotion

• Assist with local marketing efforts and promotions to increase awareness and drive sales.
• Help execute promotional campaigns and ensure they are well communicated to customers.
• Support initiatives that attract new customers and retain loyal ones. ​ GrabJobs

Reporting & Communication

• Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
• Provide feedback on restaurant performance and recommend strategies for improvement.
• Maintain open communication with team members to ensure all goals and objectives are clearly understood. ​ GrabJobs

Skills & Qualifications

• Education High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
• Experience At least 2-3 years of experience in a supervisory or management role in the food service industry.
• Leadership Skills Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Customer Service Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
• Financial Acumen Experience managing budgets, controlling costs, and maximizing profitability.
• Time Management Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication Strong verbal and written communication skills.
• Problem-Solving Ability to think on your feet and make quick, effective decisions.
• Attention to Detail High attention to detail in managing operations, food quality, and staff performance.