Job Description

Lead an Exceptional Hospitality Experience

Are you a dynamic hospitality leader who thrives on creating memorable guest experiences, building high-performing teams, and driving outstanding business results? As the General Manager of our distinguished Marriott Autograph Collection hotel, you'll have the opportunity to shape the guest journey, inspire an exceptional team, and lead one of the area's premier boutique luxury destinations.This is a hands-on leadership role for an individual who is passionate about excellence, embraces innovation, and understands that every detail contributes to an unforgettable stay.

What You'll Do

As General Manager, you will oversee all aspects of hotel operations while ensuring alignment with company policies, Marriott brand standards, and our commitment to exceptional hospitality. You will champion our core values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability while fostering a culture of excellence throughout the hotel.Key responsibilities include:

• Lead all hotel operations to deliver exceptional luxury guest experiences and achieve operational excellence.
• Drive financial performance by meeting or exceeding revenue, profitability, and budget goals.
• Develop and execute both short- and long-term business strategies that support the property's continued growth and success.
• Maintain strong payroll, purchasing, and expense controls while maximizing profitability.
• Ensure compliance with all company policies, Marriott brand standards, and operational procedures.
• Serve as a visible, approachable leader for both guests and associates, fostering a culture of engagement, accountability, and teamwork.
• Maintain expert knowledge of hotel accommodations, amenities, rates, availability, and daily operations.
• Resolve guest concerns with professionalism, urgency, and a commitment to creating memorable experiences.
• Support operational teams as needed to ensure seamless service and exceptional guest satisfaction.
• Recruit, coach, mentor, and inspire a high-performing team while promoting professional development and career growth.
• Lead all aspects of performance management, employee engagement, and talent development to create a positive and productive workplace.
• Establish, maintain, and reinforce operational standards, cleanliness, safety, and service excellence across every department.
• Partner closely with the Sales team to drive revenue growth, strengthen market presence, and maximize business opportunities.
• Consistently achieve outstanding results on Marriott brand evaluations, quality assurance inspections, cleanliness audits, and guest satisfaction metrics.
• Represent the hotel as an ambassador within the local community, cultivating meaningful partnerships and enhancing the property's reputation.

What You Bring

The ideal candidate is an accomplished hospitality professional with a proven record of operational excellence, financial leadership, and team development.Preferred qualifications include:

• Five or more years of progressive leadership experience within the hospitality industry, including hotel operations management.
• Previous General Manager or Assistant General Manager experience at a full-service, upscale, luxury, or lifestyle hotel preferred.
• Demonstrated success leading teams, driving guest satisfaction, and achieving financial performance goals.
• Strong business acumen with experience in budgeting, forecasting, financial analysis, and cost control.
• Comprehensive understanding of all hotel departments and operational best practices.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Ability to effectively communicate with guests, associates, ownership, and corporate leadership.
• High school diploma or equivalent required; bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Certified Hotel Administrator (CHA) designation is a plus.
• Bilingual English/Spanish skills are a plus.
• Experience with hotel property management systems and hospitality technology.
• Knowledge of the local market, community, and attractions is highly desirable.
• Ability to interpret operational procedures, safety guidelines, and business reports while exercising sound judgment and strategic decision-making.

Why Join Our Team?

This is more than a management position—it's an opportunity to make a lasting impact. You'll play a key role in shaping the guest experience, mentoring team members, and contributing to the hotel's continued success. Every day brings new opportunities to lead, solve challenges, celebrate wins, and grow your career in hospitality. If you're ready to inspire a team, delight guests, and help drive exceptional results, we encourage you to apply today!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.