Job Description

Full-Time | Leadership Role | 45–50 Hours Per Week

Lead a World-Class Culture. Build an Exceptional Team. Drive Meaningful Results

At Elements Massage, we believe that when we take great care of our team, they take great care of our clients. We are seeking a General Manager who is passionate about building a world-class culture centered on staff appreciation, engagement, and satisfaction — while also driving strong business performance.

This is an ideal opportunity for a people-first leader who thrives in a dynamic environment and enjoys coaching, developing, and inspiring a high-performing team.

The General Manager oversees daily studio operations, leads staff development, and drives performance while fostering a positive, supportive, and motivating workplace.

What We’re Looking For

Leadership Qualities:

• People-first leadership mindset
• Strong coaching and communication skills
• Passion for building culture and developing teams
• Positive, motivating leadership style
• Strong problem-solving abilities

Experience:

• 2+ years management experience preferred
• Retail, service, or membership-based business experience preferred
• Experience leading teams and driving performance
• Massage, wellness, or healthcare industry experience is a plus (not required)

Schedule & Expectations

• Full-time position
• 45–50 hours per week
• Flexible schedule including evenings and weekends as needed
• Approximately 80% of time spent coaching and leading staff
• Approximately 20% of time spent on operations and administrative duties

Why Join Elements Massage?

• Opportunity to lead and build a world-class team culture
• Meaningful leadership role with growth potential
• Supportive ownership and leadership team
• Positive, team-focused work environment
• Competitive compensation (based on experience)

About Elements Massage

Elements Massage® is one of the fastest-growing therapeutic massage franchises in the nation. Our studios focus on delivering a customized massage experience while creating a supportive, rewarding work environment for our team.

We believe employee satisfaction drives client satisfaction, and we’re committed to building a workplace where team members feel appreciated, supported, and inspired.

Apply today and help us build something exceptional.

Responsibilities

What You’ll Do:

Leadership & Culture:

• Build and maintain a positive, welcoming, and motivating work environment
• Lead with staff satisfaction and appreciation as top priorities
• Recognize and celebrate team performance and achievements
• Coach, develop, and retain high-performing team members
• Lead by example and model company values and service excellence
• Foster a culture of accountability, teamwork, and growth

Operations & Team Management

• Oversee daily studio operations
• Manage staff scheduling and coverage
• Supervise Wellness Membership Advisors and Massage Therapists
• Ensure exceptional client experiences and service standards
• Maintain studio cleanliness and brand standards
• Monitor and manage operational supplies and inventory
• Resolve client concerns and ensure satisfaction

Recruiting & Staff Development:

• Recruit, interview, and hire team members
• Onboard and train new staff
• Conduct performance reviews (30/60/90 day and annual)
• Provide coaching and ongoing staff development
• Maintain licensing and training compliance

Sales & Performance:

• Drive studio performance and profitability
• Monitor key performance indicators including:
• Membership growth
• Conversion rates
• Revenue
• Sessions performed
• Attrition
• Facility utilization
• Coach team to achieve goals and performance benchmarks

Marketing & Community Engagement:

• Execute Local Studio Marketing initiatives
• Participate in community outreach and events
• Collaborate on promotional campaigns
• Help grow brand awareness in the local community

Administrative & Operational Duties:

• Support payroll accuracy and reporting
• Run performance and operational reports
• Monitor budgets and supply purchases
• Maintain communication with ownership and leadership

Legal Disclaimer

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.