Job Description

Responsibilities - Before Studio Opening

• Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
• Complete training and modules from JETSET HQs  (including 3-days onsite training in Miami, FL and onsite Instructor training)
• Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
• Lead presales, founding member acquisitions  + community events calendar
• Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
• Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones

Responsibilities - After Studio Opening

• Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
• Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.
• Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Address client inquiries, issues, and concerns in a timely and professional manner.
• Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.
• Create, monitor, and adjust class and staff schedules to optimize studio efficiency.
• Recruit and manage studio leads, lead instructor, and other instructors
• Manage inventory for supplies, retail, and beverages as needed.
• Plan and facilitate team meetings and social events to foster a positive team culture.

Qualifications

• Experience in managing a fitness or wellness facility preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Entrepreneurial mindset with a focus on business growth
• Knowledge of Pilates with Mat or Reformers is a plus
• Experience in fitness industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Customer service oriented mindset
• Experience in marketing and sales is a plus
• Must be willing to attend and become certified at the JETSET Pilates training academy
• Must be willing to teach 4-8 classes per week.
• Must be willing to be in the studio for a minimum of 25 classes each week.