The General Manager isresponsible foroverseeing the entireoperations of the Fun Mountain facility. This positionwillbe responsible formanaging both Food and Beverage operations as well as all games,bowlingand guest attractions.

ESSENTIAL FUNCTIONS:

• Routinely inspect areas of ownership toobserveprocesses, guest experiences and to gather feedback from guests and associates

• Hold regular meetings with leadership to promote coordination,growthand communication

• Continually evaluate existing offerings and develop new activities and servicesin order toexceed guests’ expectations

• Handling complaints, and oversee the service recovery procedures

• Provide leadership and direction to management and hourly associates

• Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines

• Ensuresecurity and emergency procedures are in place as required by company policy and/or federal and state regulations

• Overseepurchasingin accordance withthe budget outline and as required by company policy

• Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals

• Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc 

• Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control

• Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety

• Ensure that local and state applicable health and safety procedures and regulations are followed and maintained

• Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget 

• Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting,etc

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: ​High School Diploma or Equivalent​

• Preferred Degree: ​Bachelor's Degree​inBusiness ManagementHospitality Management

• Certificate(s) or License(s):Manager food handler and beverage service certifications(will provide if needed)

• Years of experience:

1)At least 5 yearspreviousleadership experience, or a combination of education and experience from which a comparable amount of knowledge isacquired

2)At least 5 years of Food and Beverage experience is preferred. (ormulti-unit operation experiencepreferred)

3)At least 5 yearsof hospitalitymanagementexperience preferred

KNOWLEDGE,SKILLS,AND ABILITY:

• Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems

• Guest and Personal Service-Theknowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction

• Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces,etc

• Language - Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manualsAbility towriteroutine reports and correspondenceAbility to speak effectively before groups of guests or employees of organization

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment

• Teamwork - Skilled at building a cohesive team relationship andfacilitatinggoal accomplishment

• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand andretainthe message

• Planning and Organizing - Skilled atestablishingcourses of action for self and others to ensure work is completed efficiently

• Problem Solving / Decision Making - Ability toidentifyand understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

AdditionalPhysicalRequirements

• Must regularly lift and/or move up to 25 pounds,frequentlylift and/or move up to 50 pounds