Job Description

About the organization

Our client is an established residential property services organization with a multi-site portfolio in Thailand. It is looking for a senior leader to strengthen service delivery, lead its teams and support the company's next stage of growth.

The role

This is a broad leadership role covering operations, client relationships and business development. You will work closely with company leadership and teams across the head office and operating sites.

The right person will bring a strong service mindset, sound business judgment and the ability to turn expectations into consistent day-to-day practice. Direct property-management experience is welcome, but strong leaders from other service-focused industries will also be considered.

What you'll do

• Lead operational performance and service delivery across a multi-site residential portfolio.
• Set clear service standards, operating priorities and performance measures, then follow through with teams.
• Develop and support head-office and site leaders, building accountability and consistent ways of working.
• Build effective relationships with clients, committees and other stakeholders, and help resolve service issues.
• Join client meetings and presentations, explain the organization's approach and support new business opportunities.
• Work with company leadership on business plans, revenue growth and service improvements.
• Review operational information to identify recurring issues, improve processes and support sound decisions.
• Help build a customer-focused culture across the organization.

What we're looking for

• Senior leadership experience in operations, general management or business leadership.
• A track record leading teams across multiple sites, locations or service functions.
• Strong customer and service orientation, with the judgment to balance stakeholder needs and operational realities.
• Confidence in client-facing discussions and presentations.
• Strong business English communication skills.
• The ability to coach managers, set direction and maintain follow-through.
• A practical approach that combines planning with hands-on leadership when needed.

Helpful experience

• Residential property, facilities management or another multi-site service business.
• Hospitality or another customer-focused operation where service quality is central.
• Working with committees, clients or other groups with different expectations.
• Knowledge of property-management practices or relevant Thai regulations.

Why consider this role?

You will have the opportunity to shape service standards, strengthen the operating team and contribute directly to the organization's growth. The role suits someone who enjoys leading people and improving how a service business works.

To apply: Please submit your CV and a short note about your leadership experience through the application channel.