Job Description

General Manager – Platform Services

Are you a strategic operator who thrives on turning platforms, systems and services into real commercial value? Do you enjoy connecting technology, data and operations to drive scale, efficiency and better broker outcomes?

At Community Broker Network (CBN), this role sits at the engine room of how we deliver value to our network. It’s a rare opportunity to shape the platforms and services that power over 300 broking businesses across Australia.

🔷 About CBN

At Community Broker Network, we’re not just supporting insurance businesses - we’re shaping the future of the industry.

As Australia’s largest network of general insurance authorised representatives, we support more than 300 businesses and 1,000 employees nationwide Our team of around 70 provides market access, technology, education, marketing, HR, business advisory and operational support to brokers from Perth to Cairns.

We’re proudly a certified Great Place to Work, known for strong leadership, authentic culture and a genuine commitment to helping our people - and our network - grow.

Our values guide how we lead and work together:

🔹 We listen (Understand)

🔹 We achieve (Accomplish)

🔹 We are one (Together)

🔷 Purpose of the Role

As General Manager – Platform Services, you will lead the strategy, performance and evolution of CBN’s platform ecosystem, including technology, data, systems and fee-for-service offerings.

This is a senior leadership role with enterprise-wide impact. You will ensure our platforms are not just functional, but commercially effective, scalable and deeply embedded across the network.

You’ll work closely with the GM Partners, Executive Team and functional leaders to connect platform capability with partner growth, operational efficiency and long-term value creation.

✨ What You’ll Do

Platform Strategy & Commercial Performance

• Define and lead the platform services strategy and roadmap aligned to CBN’s growth and investment priorities
• Own P&L performance of platform and fee-for-service offerings, driving revenue, margin and cost-to-serve improvements
• Identify and commercialise new platform and service opportunities across the network

Technology, Data & Systems

• Lead the selection, optimisation and integration of core platforms, systems and data capabilities
• Ensure platforms are scalable, secure and aligned to broker and partner needs
• Translate business insight into practical platform enhancements and innovation

Adoption, Integration & Experience

• Drive adoption, utilisation and retention of platform services across partners
• Oversee onboarding and integration of new partners and investments into the platform ecosystem
• Ensure a seamless, high-quality user experience for brokers and partner teams

Operational Efficiency & Transformation

• Identify and deliver initiatives that improve efficiency, scalability and performance across the network
• Lead transformation programs that connect people, process and technology
• Establish governance, reporting and performance frameworks to track impact

Leadership & Collaboration

• Lead and develop a high-performing Platform Services team
• Build strong alignment across Commercial, Distribution, Marketing, Finance and IT
• Partner closely with GM Partners to ensure platform services are embedded in partner business plans
• Contribute to CBN’s Leadership Team and broader culture

Preferred location: Melbourne 

• We are open to exceptional candidates based in other locations across Australia, with flexibility to travel as required.

💡 What You’ll Bring

• Proven experience leading platforms, products, technology or service-based business models
• Strong commercial acumen with P&L accountability and a track record of driving revenue and efficiency
• Experience working within or alongside a broking business or financial services environment
• Demonstrated experience leading and developing teams, building capability and fostering a high-performance, accountable and collaborative culture
• Ability to connect strategy with execution across technology, operations and customer outcomes
• Experience delivering transformation or large-scale platform initiatives
• Strong understanding of data, systems and operational design
• Exceptional stakeholder engagement and influence skills across executive and partner groups
• Exposure to complex environments such as partnerships, networks, or multi-entity structures
• You’re practical, commercially sharp and outcomes-focused.
• You don’t just build platforms, you make them work, scale and deliver real value.

🔷 Why Join CBN?

🏆 Great Place to Work certified

🌟 Hybrid working flexibility

💰 Competitive executive remuneration

📈 Incentive and bonus plans

📚 Leadership and professional development

❤️ Wellbeing allowance, mental health days & birthday leave

👶 Paid parental leave

✈️ Travel and cyber insurance discounts

🔷 Ready to Make an Impact?

Join CBN, where leadership, purpose and performance come together.