To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times.
They will have substantial fundraising and management experience, a talent for building relationships and a proven track record in securing funds from statutory sources, foundations, trusts and major donors. Experience in development of an individual donor program, including donor marketing is also an advantage.
Responsibilities
Oversee the quality process to ensure customer satisfaction
Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times
To achieve and optimize business targets
Lead successful hotel operations and team cohesion for each department
Maintain Novotel brand standards and ensure outstanding guest experience.
Identify and retain top talent.
Ensure effective and productive owner relationship
Quality service management
Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency and in a way that demonstrates leadership values
Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.
Ever wonder what it’s like to be part of the Destination Team? Well here’s a little taste…We work hard to create an environment that appeals to the very best people in the industry. We strive for a culture of FUN, exceptional service, and industry leading innovation. We celebrate diversity, promote well being, and support the needs of a global career. Our fast-paced environment welcomes challenges and our problem solvers come out on the other side as STARS.
Destination Kids Foundation, founded in 2017, with the mission of providing access to education, health, and safety support for all vulnerable children. 100% of all donations are spent on our projects in Thailand, supporting over 2,000 children every year. Destination Kids foundation is embracing international child protection standards and is fully committed to enrich the development and well being of every child.
Currently we help children such as orphans, disabled or children suffering from critical illnesses, abused children, homeless/abandoned children or children victims of illegal child labor/human trafficking.
Our HUNGER for more has created a diverse portfolio of FUN Iconic American brands like Hooters, Hard Rock Café, and Big Boy. To locally founded brands like The Drunken Leprechaun, Wow Cow, Wing It!, Boom Boom Burger, Power Bowl, Scoozi Pizza, and many many more.
Our STAY is renowned for innovative designs and for setting the standard in world-class resort and business hotels, providing outstanding holiday experiences that are second-to-none. We are proud to have created some of Thailand’s most on-trend resorts and for having reignited the excitement of destination holidays.
Our PASSION for people and FUN has led to top talent who are dedicated to making things GREAT!
Have an appetite for FUN and innovation? Always hungry for more? Want to be a part of something great?
We create the great place to be
