Why you’ll love this role
This is a critical leadership role at an exciting point in our journey — where People & Culture is evolving to support the next phase of growth across Metcash. Our business is known for continuous growth, and the future includes even more of this as we expand and evolve our workforce.
As our business continues to scale, so too must the way we deliver people services.
This role will shape and lead that evolution — building a modern, efficient and high performing P&C operations function that supports our leaders and people to do their best work every day.
Reporting to the Chief People Officer, you will lead P&C Operations end to end while driving your transformational legacy — combining operational excellence, service delivery and smart foundations to create a seamless, scalable experience across the employee lifecycle.
While the implementation of SAP SuccessFactors is a key priority, it’s just the starting point. The real opportunity is to build a best in class operations and service function — powered by great people, great systems, simple processes and a strong customer mindset.
Extra reasons to join us
🌱 Career defining moment to drive legacy change with a purpose and people-driven organisation obsessed with growth
💫A collaborative & visionary People Leadership team (and a People function filled with wonderful superstars) in a business that cares deeply about its people
🤝 A great culture: A values-led workplace that excels in manager support, inclusion, mental health and equality
🌿 Flexibility & balance: Flex Ready & Family Friendly accredited employer, with hybrid working and additional leave benefits
What you’ll do
• Lead and evolve the end-to-end P&C Operations function to support organisational growth and scale
• Design and deliver a high-quality service model for leaders and employees across the business
• Establish efficient, simple and scalable processes across Join, Move and Leave activities
• Lead the rollout and optimisation of SuccessFactors as an enabler of great service delivery
• Build self-service, automation and shared services capability to enhance experience and efficiency
• Create strong data, systems and integration foundations across P&C, IT and Payroll
• Drive a customer-first mindset across P&C Operations and People Advisory services
• Lead, engage and uplift a multidisciplinary team aligned to service excellence
What you’ll bring
• Proven experience as a senior operations leader within HR / P&C or similar functions
• A strong track record building high-performing service delivery or shared services models
• Experience leveraging HR systems (e.g. SuccessFactors) to enable better operations and customer outcomes
• Commercial acumen with a focus on efficiency, scale and service quality
• Ability to balance strategy and execution in a fast-growing organisation
• Experience leading enterprise-wide change and transformation, with a pragmatic, outcomes-focused approach
Be part of something bigger
Backing local brilliance is at the heart of what we do. As Australia’s leading wholesale distribution company, Metcash proudly supports independent retailers behind iconic brands such as IGA, Foodland, Mitre 10, Total Tools, Cellarbrations and The Bottle O, fuelling an unstoppable network of independents across Australia.
We welcome applications from all backgrounds and are committed to supporting you throughout the recruitment process.
Please note: This role is being managed directly by our internal Talent Acquisition team – no agencies please.
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At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
