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  Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring SLA compliance.
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  Develop and implement strategic plans through studying technological and financial opportunities, presenting assumptions, and recommending objectives.
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  Ensure realization of objectives through establishing plans, budgets, performance measurements, resource allocation, and continuous progress reviews.
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  Coordinate procurement, production, field, and technical services policies and practices; align actions with corporate staff.
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  Assign accountabilities, monitor performance, appraise job results, promote information sharing, and provide development opportunities.
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  Build and uphold company image through collaboration with customers, community organizations, and employees, enforcing ethical business practices.
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  Maintain quality service standards through establishing and enforcing organizational policies.
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  Stay abreast of industry trends through seminars, workshops, professional publications, bench marking, and global best practices.
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  Enhance staff effectiveness through recruitment, selection, orientation, training, coaching, and communication of company values and objectives.
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  Manage staff performance through regular monitoring, coaching, support, and feedback.
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  Manage employee relations and workplace conflicts, implementing corrective action aligned with company policies.
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  Responsible for capacity building of subordinate managers.

Requirements

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  NQF Level 7: Degree or Advanced Diploma
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  Matric (Senior Certificate)

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  Valid South African Driver’s License

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  Minimum 5 Years Relevant Managerial Experience in the Services Industry
  Technical/Core Training
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  Operations Management
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  CRM
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  Financial Management

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  MS Word
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  MS Excel
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  MS PowerPoint
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  MS Project
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  MS Outlook

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  Occupational Health & Safety Act
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  ISO 9001 Quality Management Systems
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  Risk Management Systems

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  Initiative / Proactivity
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  Deadline Driven & Highly Motivated
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  Stress Tolerant

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  Leadership
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  Capacity Building
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  Coaching
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  Financial Planning & Strategy

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  Analytical Skills
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  Process Improvement
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  Strategic Thinking
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  Strategic Planning
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  Interactive Reasoning

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  Customer Focus & Quality Management
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  Teamwork & Partnering
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  Negotiation Skills
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  Relationship Building
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  Excellent Written & Oral Communication