Job Description

Designation

General Manager - Operations - East Zone

Function

Supply Chain Location

Kolkata Reporting To

Vice President - Technical Operations, RTD

Job Description

Tata Consumer Products Ltd.

About the Job: General Manager - Operations - East Zone, RTD

Function: Integrated Supply Chain

Location: Kolkata

Reporting To: Vice President – Tech Ops, RTD

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthen & Accelerate core business and Unlock Synergies. The role involves Strengthening our sales and distribution network for the RTD Value business, building our brand on ground, engaging channel partners, drive market execution, gain market share. It is in-line with our objective to build a multi category FMCG company.

MD & CEO

Where do you come in as?

President – RTD Business

Vice President – Tech Ops, RTD

General Manager – Operations East Zone, RTD

This job is at N-3 level (N corresponds to CEO’s level)

Top dimensions :

Geography: India

Matrix Reports : NA

Type of Role : People Manager

Primary Stakeholders (Optional) : Zonal Head, Brand Teams, Supply Chain, Tech Ops , Sales Teams

What are the Key Deliverables in this role ?

Financial Outcomes

• Lead end-to-end manufacturing operations across assigned contract manufacturing sites, ensuring delivery of Safety, Quality, Cost, Delivery, and Service objectives.
• Drive productivity, cost optimization, and operational efficiency initiatives across the manufacturing network.
• Ensure effective governance and utilization of operational and project budgets.
• Drive waste reduction, yield improvement, and overall manufacturing performance enhancement.
• Support capacity planning and network expansion initiatives aligned to business growth requirements.
• Monitor and improve key financial and operational KPIs across the region.

Customer Service

• Lead a team of Site Managers and provide strategic direction to ensure consistent operational excellence across manufacturing locations.
• Partner closely with Supply Chain, Sales, Quality, Procurement, and Planning teams to ensure uninterrupted product availability and service delivery.
• Build strong governance mechanisms with third-party manufacturing partners to ensure adherence to agreed performance standards.
• Support evaluation, selection, and onboarding of new manufacturing partners to strengthen network capability.
• Act as the primary operational interface between manufacturing partners and internal stakeholders.
• Ensure timely execution of business priorities, customer commitments, and market requirements.

Internal Processes

• Drive operational excellence across manufacturing sites through robust KPI management, performance reviews, and governance frameworks.
• Lead execution of plant expansion, capacity enhancement, automation, and strategic projects in collaboration with central teams.
• Ensure compliance with statutory requirements, Tata Code of Conduct, EHS standards, and food safety regulations.
• Oversee day-to-day operations of RTD beverage manufacturing facilities to consistently achieve production, quality, and service targets.
• Ensure reliability and efficiency of manufacturing assets through strong maintenance and asset care practices.
• Lead audits, compliance reviews, risk mitigation initiatives, and continuous improvement programs across the manufacturing network.

Innovation and Learning

• Lead commercialization and scale-up of New Product Development (NPD) initiatives across manufacturing locations.
• Drive adoption of best-in-class manufacturing practices, systems, and operational excellence methodologies.
• Identify and implement process innovation, automation, and digital transformation opportunities.
• Develop capability-building initiatives for site teams and manufacturing partners.
• Foster a culture of continuous improvement, problem-solving, and operational excellence.
• Benchmark industry best practices and drive implementation across the manufacturing network.Foster a culture of continuous improvement, innovation and operational excellence.

What are the Critical success factors for the Role ?

• MBA/PGDM in Supply Chain or related field.
• 5–7 years of experience in relevant field.
• Experience in FMCG, Pharma, or Manufacturing industry preferred

What are the Desirable success factors for the Role ?

• Knowledge of RTD beverage manufacturing processes and quality standards.
• Strong stakeholder and vendor management skills.
• Project management and execution capabilities.
• Analytical and problem-solving orientation.
• Understanding of food safety, EHS and statutory compliance requirements.
• Strong communication and people leadership skills.

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct

About Us: At Tata Consumer, we stand ‘For Better.’

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 15, 206 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com