Job Description

Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of Opatija Marriott Resort & Spa. This role drives financial performance, guest satisfaction, associate engagement, brand compliance, and owner relations while positioning the resort as the premier luxury destination on the Adriatic coast.

The General Manager serves as the face of the property, fostering a culture of excellence, accountability, innovation, and hospitality, ensuring the resort consistently exceeds guest expectations and achieves business objectives.

Key Responsibilities Business Leadership

• Develop and execute strategic business plans to achieve revenue, profitability, and market share objectives.
• Drive sustainable financial performance through effective budgeting, forecasting, expense management, and revenue optimization.
• Analyze market trends, competitor activity, and industry developments to identify opportunities for growth.
• Ensure achievement of all financial and operational KPIs.

Operations Excellence

• Oversee all resort operations, including Rooms, Food & Beverage, Spa, Recreation, Engineering, Security, Sales & Marketing, and Finance.
• Maintain exceptional guest satisfaction scores and service standards in accordance with Marriott brand expectations.
• Ensure seamless day-to-day operations across all departments.
• Champion continuous improvement initiatives to enhance productivity, efficiency, and guest experiences.

People Leadership

• Build and lead a high-performing executive leadership team.
• Foster a culture of inclusion, engagement, collaboration, and accountability.
• Drive talent development, succession planning, and leadership capability building.
• Ensure compliance with Marriott's people practices, policies, and values.
• Promote a safe, positive, and empowering workplace environment.

Guest Experience

• Act as the primary ambassador of the resort and the Marriott brand.
• Create memorable guest experiences by ensuring service excellence across all touchpoints.
• Personally engage with guests, VIPs, owners, and community stakeholders.
• Resolve escalated guest concerns promptly and professionally.

Commercial & Revenue Management

• Partner with Sales, Marketing, Revenue Management, and Distribution teams to maximize business performance.
• Develop strategies to increase occupancy, average daily rate, RevPAR, and ancillary revenue streams.
• Drive positioning of the resort as a leading luxury resort and spa destination.

Owner & Stakeholder Relations

• Maintain strong relationships with ownership representatives and key stakeholders.
• Communicate business performance through regular reporting and presentations.
• Ensure owner's objectives are aligned with Marriott's operating standards and brand requirements.
• Represent the property within the local business community and tourism sector.

Compliance & Risk Management

• Ensure full compliance with Marriott policies, local regulations, health and safety requirements, and legal obligations.
• Maintain high standards of quality assurance, security, and risk management.
• Protect company assets and uphold ethical business practices.

Candidate Profile Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Advanced hospitality or business qualifications are advantageous.

Experience

• Significant senior leadership experience within luxury hotels, resorts, or hospitality operations.
• Proven experience as a General Manager, Hotel Manager, or equivalent executive leadership role.
• Strong understanding of luxury hospitality, resort operations, and commercial strategy.
• International hospitality experience preferred.
• Experience managing owner relationships and asset performance.

Leadership Competencies

• Strategic thinker with strong business acumen.
• Inspirational and people-focused leader.
• Excellent communication and stakeholder management skills.
• Commercially driven with a strong results orientation.
• Demonstrated ability to lead through change and complexity.
• Strong decision-making and problem-solving capabilities.
• High emotional intelligence and cultural awareness.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.