Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Designs and executes a sound regional channel management programme to ensure contribution to the achievement of the business strategy. Develops and expands relationships with key channel partners in the areas of channel development, in an effort to improve customer experience.

Responsibilities

Strategic Partnering

Manage a significant segment of strategic partnering, ensuring robust partner identification, relationship building, and partnership agreement negotiation.

Sales

Sell complex, often customized products and services to significant customers and/or manage a significant sales department.

Pricing Strategy

Lead the development and implementation of the pricing strategy for an important portfolio, anticipating complex issues, challenges, and opportunities, and ensuring integration with related strategy.

Contract Management

Manage the delivery of a major part of the organization's contract management program while taking personal responsibility for a limited number of mission-critical contracts.

Leadership and Direction

Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.

Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

External Partners - Incentive Programs

Manage the incentive program for a specific segment of external partners, implementing strategies to motivate high-level performance.

External Partners - Dispute Management

Manage specific sections of the dispute management process among the organization's external partners, taking action to negate significant operational disruptions.

Training development and delivery

Develop training courses to meet specific business requirements and performance needs. Support personal transformations by running complex leadership development programs.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Duties and responsibilities...

• Operational Leadership & Execution
  • Drive execution of operational plans through team leaders and managers.
  • Monitor service delivery performance and ensure adherence to SLAs across functions and service providers
  • Identify and resolve operational bottlenecks and escalate critical risks
  • Lead and oversee end-to-end retail operations, including:
    • Onboarding (including underwriting)
    • Money collection/management
    • Client/Policy servicing
    • Benefit/Claims processing
    • Disinvestments processing
• Client Experience & Service Excellence
  • Ensure high-quality, responsive, and client-centric service delivery across all customer touchpoints
  • Oversee complaints management processes and ensure timely resolution
  • Drive continuous improvement initiatives to enhance customer experience
• Governance, Risk & Compliance
  • Provide oversight of regulatory and compliance requirements (e.g., AML, NAMFISA, FIMA-related obligations)
  • Review, approve, and sign off Standard Operating Procedures (SOPs) and policy documents
  • Ensure operational processes meet audit and regulatory standards
  • Maintain strong control environments and risk mitigation processes
• Strategic Projects & Transformation
  • Participate in and leverage cross-functional and group strategic forums for the OMLAC Retail businesses
  • Formulate and drive the retail operations and client administration strategy to optimize operational efficiency, enhance service delivery, and improve customer and intermediary outcomes.
  • Lead and contribute to business transformation initiatives.
• Stakeholder & Relationship Management
  • Manage key stakeholder relationships by engaging internal leadership and cross-functional teams, collaborating with external partners.
• People Leadership & Capability Development
  • Lead and manage a multidisciplinary team across operations and servicing
  • Drive performance management, coaching, and development of team members
  • Build capability within the team to support evolving business needs and regulatory requirements
• Performance & Reporting
  • Monitor operational KPIs and performance metrics
  • Prepare and present reports to leadership on operational performance, risks, and improvements
  • Drive accountability across teams to meet business targets

Minimum Requirements...

• Namibian Citizenship;
• Tertiary Qualification, NQF level 8, is essential;
• Minimum 5-8 years' experience in Financial Services environment;
• Experience must include management of managers;
• Must have a strong client focus, with enterprise innovation;
• Excellent relationship management skills;
• Excellent communication skills;
• Ability to gain commitment and buy-in from other stakeholders;
• Excellent planning and organizing skills;
• Must have excellent technical knowledge; and
• Be team orientated.

Skills

Adaptive Thinking, Change Management, Commercial Acumen, Cultural Awareness, Customer-Focused, Executing Plans, Financial Acumen, Learning and Development (L&D), Negotiation, Negotiation Tactics, Performance Management Design, Policy Development, Professional Presentation, Servant Leadership

Competencies

Balances StakeholdersBeing ResilientBuilds Effective TeamsBusiness InsightCommunicates EffectivelyCustomer FocusDrives ResultsEnsures Accountability

Education

Honours Degree (Hons)

Closing Date

21 August 2026 , 23:59

The Old Mutual Story!