Job Description

Position: General Manager of People and Culture – NSW
Location: Macquarie Park, Sydney NSW
Employment Type: Full-Time

Join the ISS Pacific Leadership team to contribute to the strategic management of our New South Wales operations. ISS is a global organisation that connects people and places to make the world work better. We are proud to foster an inclusive culture where you can be yourself and grow - A Place to Be You.

About the Role:
Reporting to the Director of People & Culture (Australia & New Zealand), you will lead state-wide People & Culture strategy across NSW, partnering closely with operational and key account leaders to lift capability, strengthen engagement, manage risk, and deliver a consistent, purpose-led culture.

Key Responsibilities:

• Act as a trusted advisor to senior leaders, coaching and enabling strong people leadership.
• Lead and support operational leaders in complex ER/IR matters.
• Partner with leaders across key accounts to strengthen culture, engagement, and workforce capability.
• Ensure compliance with ISS standards and promote a purpose-driven, inclusive workplace.
• Partner with P&C Centre of Excellence to deliver People programs across NSW including talent, workplace experience and learning and development.
• Cultivate strong stakeholder relationships.
• Use people metrics and data to shape actions and outcomes with leaders.

What you’ll bring:

• Senior HR leadership experience in a large, complex, operational environment.
• Strong knowledge of Australian employment law and proven IR/union consultation capability.
• Demonstrated ability to lead through complexity: structured decision-making, confident stakeholder influence, and calm judgement under pressure.
• Strong investigation capability — thorough, objective and evidence-based.
• Excellent communication and relationship-building across internal and external stakeholders.
• High interpersonal, influencing, and customer service skills.

Why join us

• A high-trust leadership role with genuine influence across NSW.
• Access to internal career pathways and learning programs.
• Work with a values-led organisation committed to inclusion and belonging.
• Opportunity to grow within a global organisation.
• Inclusive workplace promoting diversity and equal opportunities.
• Flexible work arrangements supporting work-life balance.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted