Job Description

Strategic. Commercial. Operationally relentless. Fully remote.

Are you a senior operational leader who thrives on driving performance across multi-site portfolios?

Can you balance strategy with execution—and still stay close enough to the detail to influence outcomes?

At Hampshire Property Group, our Holidays Business Unit operates a growing portfolio of holiday parks across Australia. It’s acquisition-active, operationally complex, and built on delivering strong commercial results through great customer experiences.

We’re looking for a General Manager of Operations who can lead from the front—partnering closely with the CEO, lifting capability across the network, and embedding systems, structure and discipline into a fast-moving business.

About Us

Hampshire Property Group is a forward-thinking organisation that owns and operates a diverse portfolio of holiday parks and residential communities across Australia and New Zealand. With a commitment to innovation, performance, and growth, our fully remote workforce is connected by
accountability, collaboration, and a shared ambition to deliver best-in-class outcomes.

This is a business that is scaling—and operations is at the centre of that growth.

The Role

Reporting directly to the CEO – Holidays, you will be responsible for leading operational performance, executing the business unit strategy, and building a high-performing, connected network across all parks.

You’ll operate as the lead identity across operations, with responsibility for:

• Driving the execution of the Holidays business strategy to deliver commercial outcomes
• Leading and developing Operational Area Managers, and supporting Park Managers to maximise performance
• Embedding best practice systems, processes, and operational standards across all sites
• Lifting customer experience and revenue performance through strong operational leadership
• Partnering with shared services (HR, Finance, Marketing, Revenue, Compliance, WHS) to deliver integrated outcomes
• Reviewing cost centres and driving efficiency without compromising service standards
• Building and leveraging strategic partnerships to enhance operational capability and group value
• Leading training, capability uplift and internal development pathways across the network
• Ensuring strong communication rhythms and operational discipline across geographically dispersed teams
• Supporting acquisitions, integration, and ongoing operational optimisation

This is a highly visible, commercially accountable leadership role—requiring both strategic oversight and hands-on operational engagement.

What You’ll Bring

• Proven experience in a senior operational leadership role (GM / Head of Operations / equivalent)
• Strong commercial acumen with the ability to link operations to financial performance
• Experience leading multi-site, geographically dispersed teams
• A track record of driving performance, improving systems, and lifting capability
• Strong stakeholder management and influencing skills at executive and operational levels
• High resilience, sound judgement, and a solutions-focused mindset
• Ability to operate both strategically and tactically in a fast-paced environment
• Strong reporting, analytical and decision-making capability

Bonus points for:

• Experience in tourism, hospitality, property or similarly operational industries
• Exposure to acquisition and integration environments
• Understanding of Australian regulatory frameworks (WHS, compliance, consumer law)
• Relevant tertiary qualifications in Business, Management or similar

Why Join Us?

• True Operational Ownership Play a critical role in shaping performance across a national portfolio
• CEO Partnership : Work directly with the CEO to influence strategy and execution
• Growth Environment Be part of a business scaling through acquisition and operational improvement
• Remote Work, Real Impact Lead a distributed workforce while staying closely connected to outcomes

Ready to Apply?

If you’re a commercially driven operator who can lead at scale, influence at all levels, and deliver results in a dynamic environment—apply now. Only shortlisted candidates will be contacted.

Recruitment Agencies: We are managing this process internally and do not accept unsolicited submissions.