Job Description

General Manager of Operations

LOCATION: Miami

EMPLOYMENT TYPE: Permanent

JOB DESCRIPTION

General Manager Operations Job Family – Operational LeadershipThis family lead operational delivery for a significant territory within Survitec Regions. They work to translate business strategy into operational delivery plans to maximise the company’s operating and financial performance. They communicate business strategy to their people, ensuring everyone in their area of the organisation has a clear understanding of how their work directly contributes to meeting organisation objectives, mission and values Job Summary This role leads operations to best in class standards for a strategically important group of business units. The role actively manages and deepens relationships with customers and provides an excellent customer experience throughout operational delivery. It focuses on driving operational excellence, controlling cost to serve and creating a continuous improvement culture, to meet current and future customer needs Duties and responsibilities· Develops and implements the operational delivery plan for an important Survitec business area; anticipates issues, challenges and opportunities and develops strategies to overcome, mitigate or capitalise on these, in line with overall Survitec strategy · Identifies and communicates clearly the actions needed to implement Survitec strategy and business plan within the business area; provides colleagues with a clear view of how operational plans support Survitec’s mission, vision and values; motivates people to commit to these actions and to doing extraordinary things to achieve local business goals· Implements and drives standard work and continuous improvement; builds confidence and capability within teams to make sound operational decisions and manage their own work to standard· Sets operational priorities and targets; analyses performance and motivates people to deliver operational excellence; supports business growth by driving efficiency and quality; creates an effective resourcing plan, deploying resource to meet customer need effectively · Sets individual and team performance targets aligned to overall Survitec business goals and holds the team accountable for achieving these. Takes appropriate corrective action where necessary to ensure high quality, efficient operational delivery · Sets and approves operational budgets in line with overall business goals and manages costs effectively against this budget· As part of the regional leadership team, participates in the development of regional strategy, applying functional and business expertise to test the viability of plans and proposals; contributes creative ideas and insights to support business improvement and development · Represents Survitec in a variety of industry and professional forums and direct customer communications, promoting the company brand effectively· Provides excellent customer experience throughout operational delivery, taking an active role in managing and deepening the customer relationship· Uses Survitec’s formal development framework to identify team and individual development needs; plans and implements actions to build professional capabilities, including continuing professional development specified by professional or regulatory institutions. Provides informal training or coaching to others throughout Survitec in own area of expertise to enable others to improve performance and fulfil their personal potential· Identifies and manages stakeholders, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions· Evaluates the capabilities of staff within the department to identify gaps and prioritize development activities; ensures all colleagues within the business area have effective personal development reviews and delivers a succession plan for all key roles; implements Survitec’s formal development frameworks within the area; coaches and mentors others to support the development of the Survitec talent pool· Creates an environment where everyone in the team can live the Survitec Values · Creates an inclusive environment where our people feel valued, appreciated and free to be who they are at work· Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment· Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media Skills • Plans and prioritises work to meet commitments aligned Survitec goals• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences • Knows the most effective and efficient processes to get things done, with a focus on continuous improvement• Holds self and others accountable to meet commitments• Builds strong customer relationships and delivers customer-centric solutions • Sees ahead to future possibilities and translates them into breakthrough strategies• Makes good and timely decisions that keep Survitec moving forward• Interprets and applies key financial indicators to make better business decisions• Applies knowledge of business and the marketplace to advance Survitec’s goals• Anticipates and balances the needs of multiple stakeholders• Builds partnerships and works collaboratively with others to meet shared objectives• Rebounds from setbacks and adversity when facing difficult situations ValuesDrives safety culture· Is a reliable source of reference on relevant safety standards and where these standards are at risk. Provides important insight into the root cause and corrective actions for such safety risks and issues. Raises issues and highlights own mistakes without fear to improve safety and wellbeing of self and othersDemonstrates commitment to delivering real value and confidence to our customers· Understands the importance of being the representative of both internal and external customers. Demonstrates respect for those customers and is open and transparent about the delivery of service – only promises what they can deliver and delivers what they promise We care for our people, investing in the development of teams and individuals· Understands own role within the team and takes accountability for delivery – is good at closing out actions and proactively asks for help when issues arise. Communicates appropriately, shares knowledge (coaching, mentoring and supporting others to develop skills as appropriate). Works collaboratively with own team and others to meet business goals · Takes time to listen and treats others with dignity, accepting and respecting other people’s points of view or individuality. Understands how own behaviours impact others.We aim for excellence in everything we do· Takes personal responsibility for ensuring excellence, getting the task done on time and to the right standard. Consistently achieves targets, even when timescales are tight· Committed and passionate about continuous improvement, looking to solve problems and avoid workarounds. Takes initiative and acts with confidenceWe seek to innovate at every opportunity· Takes an entrepreneurial approach to change, being comfortable and willing to try out new methods, processes, ways of working or techniques to make improvements· Takes time to understand and explain the rationale for change to support the understanding of self and othersWe act with integrity· Acts in accordance with Survitec Values, especially in situations when it is difficult to do so· Represents self and Survitec in an ethical manner that engenders trust from colleagues, customers and external regulators(Refer to Survitec Code of Conduct for further information and examples Experience and qualificationEducated to University Degree or Post-Graduate / Master’s Degree level qualification6 – 10 years of general experience, providing expert competence3 – 6 years of general managerial experience defining, planning, managing and organising resources in line with business strategy for short and medium timescales