Job Description

Executive Summary

The General Manager is the primary custodian of [Property Name], responsible for the holistic success of a mixed-use asset comprising premium offices and a retail mall. This role integrates Commercial Strategy (Leasing), Physical Asset Management (Engineering/Facilities), and Site Operations (Security/Housekeeping)

The GM will lead a cross-functional team of 20 to maximize the property’s Net Operating Income (NOI), ensure peak technical performance of the building’s infrastructure, and deliver a seamless experience for both corporate tenants and retail shoppers.

Core Responsibilities

1. Property & Facilities Management (The "Technical" Pillar)

• Asset Maintenance: Oversee the preventative and corrective maintenance of all building systems, including HVAC, MEP (Mechanical, Electrical, Plumbing), vertical transportation (lifts/escalators), and fire protection systems.
• Project & Fit-outs: Manage tenant fit-out guides and oversee renovation projects to ensure they meet building standards and safety codes.
• Sustainability & Energy: Implement energy-saving initiatives (BMS optimization, waste management) to reduce the building’s carbon footprint and operational costs.
• Compliance: Ensure the property adheres to all statutory requirements, building codes, and insurance mandates.

2. Leasing & Commercial Strategy (The "Revenue" Pillar)

• Tenant Mix Strategy: Curate a retail mix that drives footfall and an office profile that ensures long-term stability.
• Lease Management: Lead negotiations for new leases and renewals. Oversee the billing and collection process to minimize arrears.
• Marketing & Activation: Collaborate with marketing teams to drive mall events and office tenant engagement programs.

3. Security & Housekeeping (The "Experience" Pillar)

• Security & Risk: Direct a comprehensive security strategy that balances the "open access" needs of a mall with the "high-security" requirements of corporate offices.
• Janitorial Excellence: Ensure housekeeping maintains a "hospitality-grade" level of cleanliness, focusing on high-traffic areas and common washrooms.
• Crisis Management: Act as the Incident Commander for any site emergencies (power failure, fire, or security breaches).

4. Financial & Administrative Leadership

• P&L Ownership: Manage the full Profit & Loss statement. Control the Service Charge budget and ensure transparent reporting to owners.
• Team Leadership: Direct a 20-person headcount, fostering high engagement and ensuring technical staff are properly certified and trained.
• Vendor Governance: Manage third-party service providers, ensuring rigorous SLA (Service Level Agreement) tracking.

Requirements

Education & Experience

• Bachelor's degree in Real Estate, Business Administration, Engineering (MEP/Civil), Facilities Management, or a related field.
• Minimum 12–15 years of progressive experience in property management, leasing, or asset management, with at least 5 years in a senior leadership role overseeing mixed-use assets (office + retail).
• Proven track record of managing P&L and delivering NOI growth for large-scale commercial properties.

Technical & Functional Skills

• Strong knowledge of building systems (HVAC, MEP, fire protection, vertical transportation) and preventive maintenance best practices.
• Familiarity with local building codes, safety regulations, and statutory compliance requirements.
• Experience managing tenant fit-outs, renovation projects, and capital improvement programs.
• Understanding of energy management, BMS optimization, and sustainability initiatives.

Commercial & Leasing Acumen

• Demonstrated ability to develop and execute leasing strategies, including tenant mix curation and lease negotiations.
• Experience in retail and office leasing, with a strong network of tenants and brokers.
• Knowledge of service charge budgeting, cost control, and financial reporting.

Operational & Leadership Skills

• Proven ability to lead cross-functional teams (20+ headcount) including facilities, security, housekeeping, and leasing.
• Experience managing third-party service providers and enforcing SLAs.
• Strong crisis management and incident command capabilities.

Soft Skills

• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.