Job Description

Step into an extraordinary leadership role at Novotel Suva Lami Bay, an iconic waterfront retreat known for its authentic Fijian hospitality and breathtaking surrounds. Reporting to the Area General Manager, we are looking for a dynamic and experienced General Manager to lead the hotel into its next chapter - enhancing performance, guest experience, and team culture while staying true to the heart of the local community.

This is more than a role - it’s a chance to shape a destination and lead with purpose.

• Oversee all aspects of hotel operations at Novotel Suva Lami Bay, ensuring alignment with Accor brand standards.
• Drive performance across all departments - rooms, food & beverage, engineering, sales, and finance - through strategic leadership and operational excellence.
• Lead, inspire, and empower a passionate team of Heartists, cultivating a people-first culture rooted in Fijian warmth and service.
• Foster strong owner relations, maintain high-level industry presence, and uphold Accor’s values as the face of the property.
• Deliver exceptional guest experiences through continuous innovation, quality service, and attention to detail.
• Focus on financial sustainability - overseeing budgets, forecasting, revenue management, and cost controls.
• Champion environmental, cultural, and social sustainability initiatives aligned with Accor’s Sustainability Commitments.

Qualifications

• Proven experience as a General Manager, ideally in the Pacific or within a similar market.
• The successful candidate will need to be comfortable engaging with dignitaries, local government officials, and key community stakeholders
• Strong understanding of Fijian culture and hospitality values, with the ability to lead with empathy and respect.
• Strong business acumen and operational leadership, with a track record of driving commercial success.
• A passionate coach and mentor, committed to building capability, succession, and engagement across teams.
• Confident stakeholder manager with experience working closely with ownership groups and external partners.

Additional Information

• Generous Expatriation Package – including accommodation, healthcare, and annual return flights.
• Be part of an amazing team and hotel community in one of the world’s most beautiful destinations.
• Global Career Development – access to Accor’s Learn Your Way platform and international mobility programs.
• Enjoy Accor Heartist Benefits worldwide – discounts on accommodation, dining, and more.
• Work for a global leader in Responsible Hospitality, where cultural connection and care are at the core of everything we do.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Should you require adjustments to support you during the recruitment process, we welcome you to let us know.

“Pioneering the Art of Responsible Hospitality, connecting cultures with Heartfelt care.”