Job Description

Position Summary: Kiawah Island Golf Resort is seeking an accomplished, dynamic, and guest-centric General Manager of Night Heron Food & Beverage to provide comprehensive operational and strategic

oversight for a high-volume, multi-faceted dining and entertainment portfolio. Centered in the

heart of our renowned Night Heron Park, this leadership role is responsible for driving financial

success, service excellence, and team development across three distinct, vibrant resort outlets:

The Nest Market & Café, The Perch, and The Night Heron Grill.

Managing a combined enterprise generating $7M–$8M in annual revenue, the General Manager

will own full P&L accountability, inventory and supply chain ordering, labor optimization, and the

mentorship of several direct-report outlet managers. The ideal candidate blends exceptional

culinary and retail operations expertise with a passion for cultivating memorable guest

experiences in a world-class resort environment.

Salary: $80,000 with bonus eligibility

Qualifications

• Experience: Minimum of 5–7 years of progressive food and beverage management

experience within high-volume resort, hotel, multi-outlet, or upscale hospitality

environments. Prior multi-unit or complex general management experience strongly

preferred.

• Financial Acumen: Demonstrated expertise in P&L management, labor scheduling

models, seasonal labor balancing, food/beverage cost controls, and inventory systems.

• Operational Versatility: Proven track record managing diverse concepts spanning

casual à la carte dining, seasonal quick-service/poolside operations, high-volume

retail/market spaces, and family entertainment centers.

• Leadership Skills: Inspiring leader with a hands-on management style, exceptional

communication skills, and a proven ability to develop and retain talent.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a

related field is preferred (equivalent practical experience will be considered).

• Certifications: ServSafe, food safety, and alcoholic beverage service certifications

required.

Expectations & Responsibilities:

Financial & Administrative Leadership

• P&L Accountability: Maintain full financial ownership of the $8-10M Night Heron F&B

portfolio, consistently meeting or exceeding revenue, labor cost, and gross profit margin

targets.

• Budgeting & Forecasting: Partner with executive leadership to develop annual

operating budgets, capital expenditure proposals, and strategic revenue-growth

initiatives.

• Purchasing & Inventory Control: Oversee comprehensive ordering, supplier relations,

and inventory management across restaurant, café, market, and retail product lines to

minimize waste and optimize prime costs.

Operational Excellence

• Cross-Outlet Oversight: Ensure seamless daily coordination between front-of-house

service, culinary production (The Nest kitchen), retail merchandising, grocery delivery

logistics, and recreation partnerships (Treehouse/Pool complexes).

• Quality & Standards Assurance: Uphold Kiawah Island Golf Resort’s world-class

standards of hospitality, cleanliness, safety, and presentation across all three venues.

• Seasonal Execution & Scaling: Spearhead operational readiness for seasonal

shifts—specifically orchestrating the March-through-October seasonal launch and

wind-down for the Night Heron Grill, while managing high-demand summer volume (e.g.,

600+ daily lunch covers) alongside steady year-round operations at the Market and

Perch.

Team Leadership & Development

• Direct Report Management: Lead, mentor, and evaluate a strong team of direct-report

outlet managers, providing continuous coaching, performance feedback, and

professional development.

• Talent Acquisition & Training: Oversee hiring, seasonal ramp-ups, onboarding, and

comprehensive service training programs to build high-performing, guest-focused

operational teams.

• Cross-Functional Collaboration: Partner closely with Resort Recreation, Retail,

Marketing, and Culinary leadership to synchronize park-wide programming, events, and

promotions.

Essential Physical Requirements:

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, in alignment with resort peak seasons and seasonal outlet openings (March–October for

the Grill).

• Ability to stand, walk, and navigate indoor/outdoor resort environments (including pool decks and activity centers) for extended periods.

Learn More & Explore Our Outlets

To get a closer look at the venues you will be leading, explore the links below:

• The Nest Market & Café: Discover the menu, market offerings, and grocery program at The Nest Market & Café Overview.
• The Perch: Explore our newest family entertainment and dining venue at The Perch Overview.
• The Night Heron Grill: View details on our seasonal poolside dining experience at The Night Heron Grill Overview.

Perks & Benefits:

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

Join the BEST, APPLY NOW and Work in Paradise!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.