Job Description
Job Location: Seaport - Boston, MA 02210Education
Level: None
Salary Range: $31.00 - $34.61 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Retail
Boston Seaport | New Shop Opening!
Full-Time | $64,500 - $72,000 + Quarterly Bonus Potential
Salt & Straw is expanding to Boston!
We’re seeking experienced General Managers to help establish Salt & Straw in this new market and bring our creative, community-driven vision to life.
In this role, you’ll open, lead, and build a high-performing team from the ground up, creating a neighborhood destination guests return to again and again. You’ll play a pivotal role in launching and shaping Salt & Straw’s presence in Boston.
What General Managers Do
General Managers own the full success of the shop: people, operations, and guest experience.
You will:
- Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
- Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
- Set clear expectations and coach with consistency, generosity, and directness
- Create a culture where people feel supported, challenged, and proud of their work
- Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
- Use data and insights to drive results across sales, labor, and guest experience
- Navigate challenges with calm leadership and celebrate wins—big and small
- Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
- Partner with District Managers and cross-functional teams to support long-term shop and market success
What You’ll Get
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
💰 Competitive base pay + up to 20% quarterly bonus potential
💵 Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
🏥 Medical, dental & vision insurance options starting your first month
🛌 Paid Time Off: Start with 2 weeks PTO, grows from there
🎉 Paid Holidays: 12 paid holidays/year
🤒 Paid Sick Time: Stay home, stay well, get paid
🌿 Two Days Off in a Row (a rarity in retail!)
🧠 Mental Health Support: On-demand access 24/7/365 for you and your family
📚 Educational Support: Up to $1,800/year to support your learning goals
🧁 Team Discount: 30% off all the magic
🍦 First Dibs on Flavors before the public
🐾 Pet Insurance (because pets = family)
💳 Flexible Spending Accounts, Accident & Critical Illness Insurance, and more
This Role Might Be Right If You:
- Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
- Have led teams of 10+ people in a fast-paced environment
- Know how to coach, develop, and support people with clarity and care
- Enjoy balancing people leadership with operational responsibility
- Are energized by building something new and helping teams grow
- Are 18+ and available to work evenings, weekends, and holidays
QualificationsWage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $31.00-$34.61, highlighting its full earning potential within the broader range of $31.00-$37.98.
Important Notes
- Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
- Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
- E-Verify Participation: We participate in E-Verify to confirm work authorization.
Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.
