Job Description

Position Title: Manager III

Reports To: District Manager

Department: Stores

FLSA Status: Exempt

POSITION SUMMARY

As a Manager III with America’s Thrift, each day brings challenging and meaningful work in a fast-paced retail and production environment. The Manager III is responsible for inspiring the store leadership team and team members to live out the America’s Thrift mission and values while upholding company culture. In partnership with the District Manager and Store Leadership Team, this role leads the location’s financial and operational performance, including budgeting, financial reporting, profit and loss, donated-product quality, loss prevention, pricing, production, merchandising, customer relations, and community engagement. The Manager III builds a strong team through hiring, training, coaching, succession planning, and development while creating an environment for personal and professional growth.

KEY RESPONSIBILITIES

• Lead assistant managers as they oversee retail, processing, dock, and other store teams.
• Interview and hire candidates for employment with America’s Thrift and identify and recommend team members with proven performance for advancement.
• Lead by example to create a culture based on trust, employee development, accountability, and ongoing engagement.
• Maintain a strong focus on employee development, bench building, and succession planning to support the continued growth of America’s Thrift.
• Ensure team members are trained within designated timeframes on job duties, company expectations, policies, and procedures.
• Coach, counsel, and lead assistant managers, supervisors, and team members regarding job performance and, when necessary, administer appropriate corrective action.
• Partner with the Asset Protection team and People & Culture Business Partner to investigate incidents involving company property, equipment, personnel, or operations and take appropriate action in coordination with the District Manager.
• Use company reports to create and maintain sales floor layouts that maximize sales opportunities.
• Exercise independent judgment in assigning daily job duties to assistant managers, supervisors, and team members to achieve operational objectives.
• Coordinate and ensure the accuracy of deposits and change orders and promptly report cash, register, or operating issues.
• Partner with the District Manager and People & Culture Business Partner to report and address workplace concerns, including harassment or EEO-related issues.
• Oversee onboarding and orientation and ensure required employment documentation is complete and accurate.
• Oversee store operations, resources, budgets, and financial performance to ensure goals are met or exceeded.
• Create an atmosphere of ongoing exceptional customer service for internal and external customers, including team members, donors, shoppers, and charity partners.
• Manage inventory levels across all merchandise categories and oversee production levels and merchandise quality to optimize revenue generation.
• Monitor and ensure the smooth and effective flow of donations in accordance with published standards, safety requirements, security procedures, and applicable regulations.
• Maintain high standards for sales floor presentation and merchandising.
• Maintain a safe and secure environment for customers and team members and ensure safety and security procedures are consistently followed.
• Comply with and enforce company policies, standards, procedures, and values.
• Other duties as assigned by management.

QUALIFICATIONS

• At least 5 years of management experience in a retail, production, logistics, or processing environment, or 2 years of successful, proven thrift management experience.
• Basic math and computer skills, including the ability to create and manipulate spreadsheets, understand computerized time and attendance systems, and use POS systems.
• Proficiency with Microsoft Office Suite or related software.
• Strong focus on maintaining and improving Standard Operating Procedures (SOPs).
• Demonstrated ability to embrace change and ambiguity and make sound decisions.
• Experience hiring, training, coaching, and developing staff.
• Proven ability to inspire and develop store team members to consistently provide exceptional customer service and drive results.
• Excellent verbal and written communication and active listening skills.
• Ability to interact tactfully and professionally with peers, direct reports, vendors, customers, and community partners.
• Ability to conduct business with a strong sense of urgency.
• Ability to work with all levels of employees to identify and implement process improvements.
• Ability to work both independently and collaboratively.
• Excellent time management, delegation, organizational skills, and attention to detail.
• Valid driver’s license in good standing with access to reliable transportation.
• Successful completion of a background check, motor vehicle record check, and drug screen.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods, up to 8–10 hours per shift, on tile and concrete surfaces.
• Ability to lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
• Ability to bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and safely climb ladders up to approximately 14 feet.
• Ability to move throughout all areas of the store, production floor, warehouse, donation processing areas, loading docks, and outdoor workspaces.
• Ability to use hands and fingers for handling, grasping, feeling, and operating equipment and technology.
• Ability to effectively communicate in person, by telephone, and through electronic communication methods, including the ability to hear and speak clearly.
• Ability to visually inspect merchandise, equipment, facilities, and work areas to ensure quality, safety, merchandising, and operational standards are maintained.
• Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety-related situations.
• Ability to operate standard office equipment and technology, including computers, tablets, telephones, printers, and point-of-sale systems.
• Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized.
• Ability to travel between store locations, training events, and company meetings as required.
• Work is performed in both indoor and outdoor environments, including retail, warehouse, and donation-processing areas, with exposure to varying temperatures, weather conditions, noise levels, dust, odors, and second-hand merchandise.
• Ability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.