Job Description

Key Responsibilities

1. Operational Management

• Oversee daily operations of the cafe, ensuring everything runs smoothly and efficiently.
• Ensure that all health, safety, and food safety regulations are adhered to.
• Manage inventory levels, placing orders, and tracking supplies to avoid shortages or waste.

• Recruit, train, and supervise staff, including baristas, servers, and kitchen employees.
• Develop and schedule staff rosters to ensure proper coverage during peak hours.
• Conduct performance reviews and provide feedback, motivation, and guidance for career development.

• Ensure an excellent customer experience by addressing customer concerns, handling complaints, and monitoring service quality.
• Foster a positive, friendly, and welcoming atmosphere for both customers and staff.

• Monitor and manage the cafe's budget, including payroll, ordering, and operational costs.
• Prepare and review financial reports, track sales, and implement strategies to maximize profitability.
• Ensure cash handling and financial transactions are accurate.

• Work with the marketing team to develop and execute promotional strategies to increase sales and customer engagement.
• Organize events or special promotions to attract new customers and retain loyal ones.

• Ensure the quality of food and drinks meets the standards set by Miss J's Cafe.
• Maintain cleanliness and hygiene throughout the cafe to create a pleasant environment.

• Work closely with the owner to achieve business goals, resolve issues, and implement new strategies.
• Communicate effectively with staff, suppliers, and customers.

Skills and Qualifications

• Proven experience as a General Manager, Cafe Manager, or similar role.
• Strong leadership and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage finances, budgets, and financial reports.
• Knowledge of health and safety regulations in the food industry.
• Ability to work under pressure and handle stressful situations.
• Passion for coffee and food industry trends.

Education and Experience

• A degree in hospitality management or a related field is a plus.
• At least 3-5 years of management experience in a cafe or food service environment