Job Description

Key Responsibilities

1. Operational Management

• Oversee the day-to-day operations of Miss J’s Café, ensuring smooth service and food preparation.
• Maintain high standards of cleanliness, organization, and overall ambiance in the café.
• Ensure that the café meets all health, safety, and sanitation regulations.
• Monitor kitchen and dining room performance to ensure high-quality food and service are consistently delivered.

2. Staff Management

• Hire, train, and manage café staff, including servers, cooks, baristas, and other team members.
• Develop work schedules to ensure proper coverage for both peak and off-peak hours.
• Lead and motivate the team to achieve high performance, promoting teamwork and a positive work environment.
• Conduct performance evaluations, provide coaching, and address performance issues as needed.
• Handle employee conflicts, disciplinary actions, and ensure compliance with company policies.

3. Customer Service

• Ensure a high level of customer satisfaction by providing excellent service and a welcoming environment.
• Handle customer complaints and concerns professionally and promptly.
• Monitor staff interaction with customers to ensure adherence to company service standards.
• Develop strategies to improve customer experience, encourage repeat visits, and enhance customer loyalty.

4. Financial and Budget Management

• Manage and control the café’s budget, including food costs, labor costs, and other operating expenses.
• Monitor financial performance and ensure the café operates within budget, aiming to increase profitability.
• Prepare and analyze financial reports to identify trends, forecast needs, and ensure financial goals are met.
• Implement strategies to increase revenue, manage costs, and maximize operational efficiency.

5. Inventory and Supply Chain Management

• Oversee inventory levels to ensure the café is adequately stocked with food, beverages, and other supplies.
• Place orders for inventory and track deliveries, checking for accuracy and quality.
• Maintain proper storage and handling of inventory to minimize waste and spoilage.
• Monitor stock levels to prevent overstocking or shortages, adjusting orders as needed.

6. Marketing and Promotions

• Collaborate with the owner or marketing team to develop and implement marketing initiatives that increase customer traffic and sales.
• Promote local events, seasonal menu items, or special offers to engage customers.
• Leverage social media and other marketing platforms to increase brand awareness and customer engagement.

7. Compliance and Reporting

• Ensure the café adheres to local health codes, safety regulations, and company policies.
• Complete necessary paperwork, including financial reports, employee records, and inventory logs.
• Conduct regular audits to ensure all operational standards and compliance regulations are met.

8. Team Development

• Foster a positive team culture by encouraging professional development and promoting from within.
• Provide regular training on customer service, food safety, and operational procedures.
• Develop and execute training plans to improve staff skills and career progression opportunities.

Qualifications

• Experience 3-5 years of experience in a management role, preferably in a café, restaurant, or hospitality environment.
• Skills
• Strong leadership and interpersonal communication skills.
• Ability to manage budgets, track expenses, and analyze financial data.
• Exceptional customer service skills with a focus on creating memorable experiences.
• Knowledge of inventory management, ordering, and cost control.
• Ability to motivate, train, and develop a team of employees.
• Proficiency with point-of-sale (POS) systems, inventory software, and other business management tools.
• Education High school diploma or equivalent; a degree in business management, hospitality, or a related field is a plus.

Physical Requirements

• Ability to stand for extended periods and move around the café.
• Ability to lift and carry up to 50 lbs.
• Ability to work in a fast-paced and high-stress environment.