Job Description

The General Manager (GM) is responsible for overseeing all operations of Miss J's Cafe, ensuring exceptional service quality, and managing the day-to-day activities of the cafe. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and ensuring the cafe meets all health, safety, and regulatory standards.

Key Responsibilities:

• Operations Management:
• Oversee the day-to-day operations of the cafe, including opening and closing procedures.
• Ensure that food and beverage quality meets Miss J's standards.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
• Staff Management:
• Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
• Set work schedules, manage labor costs, and ensure proper staffing levels during peak times.
• Foster a positive work environment, encouraging teamwork, and maintaining high employee morale.
• Customer Service:
• Ensure exceptional customer service by addressing any customer concerns or complaints quickly and professionally.
• Develop and implement strategies to increase customer satisfaction and retention.
• Actively promote and embody the cafe's brand values, ensuring a consistent experience for customers.
• Inventory and Supply Chain Management:
• Monitor inventory levels and reorder supplies as needed to avoid shortages or overstocking.
• Work with suppliers to ensure cost-effective purchasing and timely deliveries.
• Compliance and Safety:
• Ensure that all operations comply with health and safety regulations.
• Maintain cleanliness and sanitation standards in all areas of the cafe.
• Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
• Marketing and Community Engagement:
• Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
• Engage with customers through social media and in-person events to maintain a positive presence in the community.

Required Qualifications:

• Proven experience in restaurant or cafe management (3+ years preferred).
• Strong leadership, organizational, and communication skills.
• Knowledge of food safety standards and health regulations.
• Ability to manage and motivate a diverse team.
• Financial acumen, including budget management and cost control.
• Ability to handle stressful situations with a calm and positive demeanor.

Preferred Qualifications:

• Experience with POS systems and other cafe management software.
• Knowledge of coffee preparation, specialty drinks, and cafe menu items.
• Bachelor’s degree in business management, hospitality, or a related field (preferred but not required).

Physical Demands:

• Must be able to stand for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable working in a fast-paced, customer-focused environment.