Job Description

A Team Member at a diner typically has a variety of responsibilities aimed at ensuring customer satisfaction and smooth operations in the restaurant. Here's a general job description for a diner team member:

Job Title: Diner Team Member

The Diner Team Member is responsible for providing excellent customer service, assisting with food preparation, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests. Team members work collaboratively to support daily operations and contribute to a positive dining experience.

Key Responsibilities:

1. Customer Service:

• Greet and interact with customers in a friendly, professional manner.
• Take orders accurately and relay them to the kitchen staff.
• Address customer concerns and complaints in a timely and courteous manner.
• Serve food and beverages to customers, ensuring orders are accurate.
• Ensure customers have everything they need throughout their dining experience.

• Assist in the preparation and plating of food when needed.
• Ensure that food is served promptly, in proper portion sizes, and is visually appealing.
• Deliver food and drinks to customers' tables in a timely and courteous manner.
• Check on customers regularly to ensure satisfaction.

• Keep dining areas clean and organized at all times, including wiping down tables and chairs.
• Clear tables of dirty dishes and utensils promptly.
• Assist in cleaning and setting up dining areas before and after shifts.
• Maintain cleanliness in the kitchen and front-of-house areas as per health and safety guidelines.

• Work closely with fellow team members to maintain smooth operation of the diner.
• Assist with restocking items and supplies as needed.
• Communicate effectively with kitchen and bar staff to ensure orders are fulfilled accurately.

• Accurately handle cash, process payments, and issue receipts.
• Operate the POS system to enter orders, take payments, and complete transactions.

• Assist with opening and closing procedures, including setting up the restaurant and ensuring it is secure after service.
• Follow all food safety and sanitation procedures as required by health codes.

Qualifications:

• Previous experience in a customer service or food service role preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Positive attitude and team-oriented mindset.
• Basic math and cash handling skills.
• Knowledge of food safety practices.
• Ability to stand, walk, and carry food trays for long periods.

Physical Requirements:

• Ability to lift up to 25-30 lbs.
• Ability to stand, walk, bend, and reach for extended periods.

Work Environment:

• Fast-paced, high-energy setting.
• Requires flexibility in working hours, including nights, weekends, and holidays.

This job description can be tailored based on specific diner requirements or the role's focus within the restaurant.