Job Description

Mercure Chiang Mai (159 rooms)

Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WIFI for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door.

It can be easily accessed with nearby tourist attractions such as elephant riding and bamboo rafting. Chiangmai's famous Night Bazaar is one of the city's highlights which is only a 15 mins walk to the Walking Street Market held every Sunday. Situated on the Mae Ping River basin, Chiang Mai is Thailand's second-largest city.

Mercure Chiang Mai is seeking an experienced and visionary General Manager to lead our hotel operations in Chiang Mai, Thailand. In this pivotal leadership role, you will oversee all aspects of the hotel's performance, drive strategic initiatives, and create an exceptional experience for both guests and staff. The ideal candidate will demonstrate strong business acumen, decisive leadership, and a commitment to operational excellence in the hospitality industry.

• Provide strategic leadership and direction for all hotel operations, ensuring alignment with Mercure brand standards and corporate objectives
• Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability
• Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
• Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns with professionalism and efficiency
• Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards
• Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations
• Analyze market trends and competitive positioning to identify opportunities for business growth and differentiation
• Conduct regular performance reviews and implement staff development programs to enhance team capabilities

Qualifications

• Experience working in Thai business culture
• Fluency in English and proficiency in Thai language is a must
• Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2-5 years in a General Manager or senior leadership role
• Proven track record of successfully managing hotel operations and achieving financial targets
• Strong financial acumen with demonstrated ability to manage budgets and analyze financial statements
• Strong sales acumen to drive business and profitability
• Excellent leadership and people management skills with the ability to inspire and develop high-performing teams
• Outstanding communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including evenings and weekends as required

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.