Our client is a high-end lake-view destination that blends luxury hospitality with nature, offering guests a bespoke experience rooted in comfort, privacy, and service excellence. The property combines the charm of an exclusive lodge with the operational standards of a world-class boutique villa.

ROLE OVERVIEW

We are seeking a seasoned and strategic General Manager
to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary teams, ensuring operational efficiency, and spearheading property improvement initiatives.

KEY RESPONSIBILITIES

Property & Operations Oversight

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  Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.

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  Maintain high standards of luxury, privacy, and guest satisfaction.

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  Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.

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  Ensure compliance with all hygiene, health, safety, and environmental policies.

Guest Experience Management

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  Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.

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  Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.

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  Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.

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  Oversee guest feedback collection and continuous service refinement.

Financial & Administrative Management

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  Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.

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  Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.

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  Ensure proper billing, expense reporting, and financial documentation.

Project & Estate Development

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  Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.

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  Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.

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  Provide strategic guidance on property growth, expansion, or new concepts.

Team Leadership & HR Oversight

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  Recruit, train, and mentor a high-performing hospitality team aligned to standards.

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  Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.

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  Lead internal trainings and encourage cross-functional collaboration.

Brand, Sales & Stakeholder Engagement

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  Work with owners and marketing consultants to uphold and evolve the brand.

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  Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.

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  Engage with local tourism partners, vendors, and luxury travel agents.

Requirements

QUALIFICATIONS

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  Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.

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  10+ years in hospitality, with at least 5 years in a General Manager or multi-property role in a luxury setting.

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  Proficiency in hotel/estate systems and project coordination tools.

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  Fluent in English; other languages are an added advantage.

IDEAL CANDIDATE PROFILE

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  Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.

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  Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.

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  Financially savvy, with strong experience in budgeting, procurement, and cost control.

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  A warm, present host and team mentor; excellent at managing people across departments and cultures.

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  Strategic thinker with a track record of leading property improvement or expansion projects.

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  Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.