Job Description

Join Kimpton Kitalay Samui and lead one of Thailand’s most distinctive luxury lifestyle resorts.

Located on the shores of Koh Samui, Kimpton Kitalay Samui blends barefoot luxury with Kimpton’s bold lifestyle spirit, creating a destination known for exceptional guest experiences, vibrant dining, and authentic local connections.

As General Manager, you will take full ownership of the resort’s performance, leading a high-performing team while driving commercial success, elevating the guest experience, and strengthening the property’s position as one of the leading luxury lifestyle resorts in the market. Working closely with ownership, you will balance operational excellence with strategic commercial leadership, ensuring sustainable growth across all revenue streams.

This is an opportunity for a commercially minded leader who thrives in a dynamic resort environment and enjoys building exceptional teams while delivering outstanding business results.

Your day-to-day

As General Manager, you will inspire an engaged team while delivering exceptional financial, commercial and operational performance. You will:

• Lead the overall commercial strategy for the resort, driving market share, RevPAR, ADR, TRevPAR, GOP and overall profitability.
• Identify new revenue opportunities across Rooms, Food & Beverage, Wellness, Retail, Events and resort experiences to maximise total revenue.
• Partner closely with Sales, Marketing, Revenue Management and Digital teams to develop innovative commercial strategies, strengthen market positioning and outperform the competitive set.
• Analyse business performance, market trends and competitor activity to identify growth opportunities and adapt strategies to changing market conditions.
• Lead annual business planning, budgeting, forecasting and capital investment initiatives to maximise return on investment.
• Build strong relationships with ownership, asset managers, luxury travel advisors, corporate partners and key stakeholders to support the resort’s long-term success.
• Foster a high-performance culture through coaching, succession planning and leadership development.
• Ensure exceptional guest satisfaction by maintaining Kimpton’s brand standards while encouraging creativity, individuality and memorable guest experiences.
• Champion operational excellence across all departments while continually improving efficiency, productivity and service delivery.
• Lead change initiatives, ensuring teams remain engaged, motivated and aligned throughout periods of transformation.
• Maintain a safe, compliant and responsible operating environment while representing the resort within the local community.

What we’re looking for in you

• Proven General Manager experience within luxury or lifestyle hospitality, ideally in a resort environment.
• Exceptional commercial acumen with a demonstrated ability to drive revenue growth, market share, profitability and owner returns.
• Strong understanding of luxury resort distribution, revenue optimisation, sales strategy and total revenue management.
• Experience working closely with owners, asset managers and multiple stakeholders.
• Proven track record of delivering strong financial performance through strategic planning, commercial innovation and disciplined cost management.
• Strong Food & Beverage background with experience developing destination dining concepts and driving outlet performance.
• Ability to identify new business opportunities and translate market insights into commercial success.
• Inspirational leader with the ability to build, develop and retain high-performing teams.
• Strong analytical and decision-making skills, using data to shape business strategy and performance.
• Passion for delivering exceptional guest experiences while maintaining operational excellence.
• Fluent English required. Additional languages would be advantageous.