Job Description

ELIGIBLE FOR BONUS UP TO 25%

#MGMT

Own the Entire Restaurant Business

The General Manager is the senior leader of a HopCat restaurant and is accountable for the people, performance, hospitality, and long-term health of the business. You will lead through a multi-manager team while remaining visible, connected, and actively engaged in restaurant operations.

Mission for the Role

Build a high-performing restaurant that consistently delivers memorable hospitality, strong financial results, exceptional food and beverage execution, a clean and safe environment, and meaningful growth opportunities for every team member.

What Success Looks Like

• Sales and profitability improve through disciplined planning, strong execution, and consistent follow-through.
• Labor, food cost, beverage cost, inventory, and controllable expenses are actively managed without sacrificing the guest experience.
• Guests consistently receive genuine hospitality, accurate service, crave-worthy food, and effective recovery when expectations are missed.
• Guest reviews and feedback trends improve through visible leadership, clear standards, and practical corrective action.
• The Executive Kitchen Manager and Restaurant Managers own their departments, develop their teams, and execute consistently.
• Manager and hourly employee hiring, onboarding, training, retention, and succession planning support stable operations.
• Food, beverage, service, ticket-time, cleanliness, and facility standards are maintained during every business period.
• Food safety, responsible alcohol service, employment practices, cash handling, security, and regulatory requirements are consistently met.
• The restaurant is clean, organized, well maintained, and supported by timely repair and preventive-maintenance follow-up.

Why Lead a HopCat Restaurant?

• Full ownership of the restaurant business and the opportunity to directly influence its culture and results.
• Base salary of $70,000-$80,000 plus a performance-based bonus program.
• Medical, dental, and vision insurance options, paid time off, and employee dining benefits.
• Strong corporate and area-level support with leadership development and advancement opportunities.
• A high-volume, energetic restaurant environment where strong leadership makes a visible impact.

What You Will Own:

Business and Financial Performance

• Own restaurant sales, profitability, budgeting, forecasting, labor, product costs, inventory, and controllable operating expenses.
• Review performance data, identify trends, establish action plans, and hold leaders accountable for measurable progress.
• Build management and hourly schedules that support projected sales, leadership coverage, employee development, and responsible labor performance.
• Communicate restaurant results, opportunities, risks, and resource needs clearly to the Area Director.

Hospitality and Operational Execution

• Set the standard for visible leadership, genuine hospitality, and effective guest recovery.
• Ensure every shift is properly staffed, positioned, prepared, and led until responsibility is formally transferred.
• Maintain strong execution across the Front Desk, dining room, bar, kitchen, off-premise business, large parties, and events.
• Protect food quality, beverage standards, ticket times, service accuracy, cleanliness, and facility condition.

People and Leadership Development

• Directly lead the Executive Kitchen Manager, Restaurant Managers, and the broader restaurant team.
• Recruit, select, onboard, coach, recognize, and retain a capable, accountable, and hospitality-driven leadership team.
• Clarify ownership, delegate meaningful responsibility, and ensure managers follow through on departmental and shift commitments.
• Build bench strength by identifying talent and preparing employees for promotion and expanded leadership.
• Address performance and conduct concerns promptly, consistently, professionally, and in partnership with appropriate support resources.

Safety, Compliance, and Facility Stewardship

• Maintain compliance with food safety, sanitation, responsible alcohol service, employment, cash-handling, security, and workplace-safety requirements.
• Keep the restaurant inspection-ready through strong cleaning systems, preventive maintenance, and timely repair follow-up.
• Respond appropriately to guest, employee, equipment, facility, and safety incidents and ensure required documentation is completed.

What You Bring

• Successful General Manager experience in a high-volume, full-service restaurant.
• Demonstrated success leading a multi-manager team and developing restaurant talent.
• Strong financial acumen with direct P&L, budgeting, labor, inventory, and cost-control responsibility.
• A hands-on leadership style with strong judgment, organization, communication, and problem-solving skills.
• The ability to balance strategic leadership, administrative execution, and active restaurant presence.
• ServSafe Manager and responsible alcohol-service certifications are preferred or must be obtained within the required timeframe.

Schedule Expectations

This salaried leadership position generally requires approximately 50 hours per week. Availability must include days, nights, weekends, closing shifts, and holidays. The schedule will vary based on restaurant volume, staffing, events, and business needs.

If you are a proven restaurant leader who takes ownership, develops people, protects the guest experience, and knows how to turn strong systems into strong results, we would love to meet you.

Better Every Day. Stronger Together. Lead Where It Counts.

Apply today and start building your future with HopCat.

BarFly is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.