Job Description

Exceptional Hospitality Starts with You

A Hilton General Manager is a hospitality leader, a brand ambassador, and a steward of Hilton’s legacy of delivering exceptional guest experiences. At the heart of every Hilton hotel is a commitment to warm, reliable, and hospitable service—and the General Manager brings this to life through thoughtful leadership and operational excellence.

About the Hilton Brand

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry, Hilton remains synonymous with the word ‘hotel’. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

About the Property

Hilton Newcastle Tyne Bridge is a full-service hotel in a distinctive riverside location beside the iconic Tyne Bridge, offering strong connectivity to both Newcastle city centre and Gateshead. The property features 254 rooms, Windows on the Tyne Restaurant and Bar, extensive meeting and event space, and leisure facilities. Its location provides immediate access to the Quayside, cultural venues, business districts, nightlife and major local attractions, making it well positioned for corporate, MICE and leisure demand.

How You’ll Make an Impact

As a General Manager at a Hilton property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with Hilton’s commitment to exceptional hospitality: Oversee all hotel operations to deliver warm, reliable, and hospitable service – ensuring every guest experience is seamless, consistent, and reflective of the brand’s high standards
• Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton brand, and Hilton’s long-term vision
• Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as a General Manager in a full-service hotel environment or a Shine 2 graduate with strong local Newcastle market experience with an existing understanding of the city’s business, events and hospitality landscape
• Passion for delivering memorable guest experiences that reflect the brand promise
• A track record of driving innovative commercial growth, particularly in food & drink and community/charity events
• Highly visible, relationship-led leadership style, with the ability to build strong teams, partnerships and local networks
• Active involvement in the Newcastle business community, acting as a visible representative of the hotel
• Strong business acumen in budget management, revenue forecasting, and strategic planning
• Resilience, sound judgment, and the ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent
• Fluency in English (spoken and written)

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.