Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply passionate about delivering exceptional guest experiences while creating an environment where our associates can thrive. We believe our people are the heart of our success, and we are committed to fostering a culture where associates feel valued, supported, and inspired to grow.

Through best-in-class learning and development programs, comprehensive health and wellness benefits, and travel discounts that fuel your inner explorer, we are dedicated to creating an experience where you truly belong.

About the Opportunity

This is more than a traditional General Manager role — it is an opportunity to lead one of the premier full-service Hilton properties in the Columbus market.

Located in the vibrant Polaris district, Hilton Columbus/Polaris is a highly recognized destination known for its upscale accommodations, dynamic meeting and event space, strong food & beverage offerings, and exceptional guest service. Positioned within one of Columbus’ fastest-growing business and entertainment corridors, the hotel serves a diverse mix of corporate, group, leisure, and social business.

We are seeking a dynamic and commercially driven General Manager who is energized by leading a high-performing full-service hotel while continuing to elevate guest satisfaction, associate engagement, and operational excellence. This leader will play a critical role in driving overall hotel performance, strengthening market positioning, enhancing service delivery, and fostering a culture centered on accountability, collaboration, and hospitality excellence.

The ideal candidate understands how to balance exceptional guest experiences with strong business acumen — bringing expertise in team development, revenue strategy, operational leadership, and owner relations. This is a highly visible leadership role with the ability to make a lasting impact on both the property and the guest experience.

For the right leader, this is an outstanding opportunity to join a premier Hilton-branded property with strong market presence and continued growth potential within one of the Midwest’s most dynamic hospitality markets.

What We Offer

• Competitive executive compensation package
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company

Key Responsibilities

• Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement
• Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences
• Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management
• Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability and market share
• Partner closely with Sales, Marketing, Revenue Management, and Food & Beverage leaders to strengthen the hotel’s positioning and drive commercial performance
• Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team
• Foster a collaborative and service-driven culture focused on accountability, communication, and continuous improvement
• Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and Hilton brand standards
• Build relationships within the local community and represent the hotel positively with guests, ownership groups, business partners, and industry organizations
• Lead operational initiatives that support continued growth, guest loyalty, and market leadership
• Partner closely with Human Resources to support associate relations, talent development, and compliance with company policies and procedures
• Travel periodically for corporate meetings, leadership initiatives, and industry events

Qualifications

• Minimum of 5 years of experience as a General Manager within a full-service hotel environment
• Proven success leading upscale full-service hotel operations required
• Hilton brand experience strongly preferred
• Strong commercial acumen with demonstrated success driving revenue performance and operational excellence
• Experience leading group and convention hotel operations preferred
• Exceptional leadership, communication, and team development skills
• Strong understanding of hotel financials, budgeting, forecasting, and reporting
• Bachelor’s degree in Hospitality Management or related field preferred

Join a company where leadership is empowered, innovation is encouraged, and exceptional hospitality is at the center of everything we do. If you are ready to lead a premier Hilton hotel into its next era of success, we invite you to explore this exciting opportunity with Crescent Hotels & Resorts.