Job Description

Exceptional Hospitality Starts with You

A Hampton by Hilton General Manager is a dependable leader, a brand ambassador, and a champion of friendly, reliable hospitality. At the heart of every Hampton hotel is a commitment to delivering a consistently clean, comfortable, and welcoming stay—backed by the Hamptonality spirit and the 100% Hampton Guarantee.

About the Hampton by Hilton Brand

Hampton by Hilton is the industry’s leading upper- midscale brand. Every Hampton Inn and Hampton Inn & Suites is committed to the 100% Hampton Guarantee providing an exceptional guest experience and consistent, high- quality accommodations and amenities. When you invest with Hampton, you join a brand of more than 2,500 hotels in 29 countries and territories around the world backed by Hilton’s power, reputation, scale and performance engine.

About the Property

Hampton by Hilton London Luton Airport is an established focused-service hotel serving a strong airport and local corporate market. The property benefits from demand linked to London Luton Airport, nearby transport connections and local business activity, giving it a clear transient focus within a competitive local market. With free hot breakfast, an on-site restaurant/bar, fitness centre and three meeting rooms, the hotel is well positioned to support overnight airport guests, corporate travellers and small meeting requirements.

How You’ll Make an Impact

As a General Manager at a Hampton by Hilton property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with Hampton by Hilton’s commitment to value-driven hospitality: Oversee all hotel operations to deliver a clean, comfortable, friendly stay—ensuring every guest experience is consistent, worry-free, and meets brand standards
• Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hampton by Hilton brand, and Hilton’s long-term vision
• Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton and Hampton by Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate is a strategic and hands-on leader focusing on service experience, owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as a hands-on General Manager in focused service/ value-driven hotels or a hands-on Shine 2 graduate ready for the first GM role
• A track record of driving innovative commercial growth
• Approachable leadership style that builds strong teams and partnerships
• Strong business acumen in budget management, revenue forecasting, and strategic planning
• Resilience, sound judgment, and the ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent